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Touring an Apartment Community

How Do I Tour a Tricon Residential Apartment Community? Toggle

Touring is easy and you’ll find choices for touring on your terms. You can self-tour on your own at your convenience or you can schedule a personalized tour with a Tricon Residential Leasing Consultant.

Can I Self Tour an Apartment Community on My Own? Toggle

Yes! To self-tour, complete the self-tour registration. Your identification will need to be verified at this time as well. After registration and verification is complete, you’ll receive an email with instructions for your tour. On the day and time of your scheduled appointment, go to the community management office of the apartment community and check in with a leasing consultant. They will provide a key to the apartment you wish to tour and a site map. After your tour, make sure to return the key to the leasing office and tell the leasing consultant what you thought of the home. If you love it, you can submit a rental application right then and there.

How Do I Schedule a Tour with a Leasing Consultant? Toggle

Guided tours are an excellent way to get information about an apartment and the community, and to answer any questions you may have. Arrange a tour with a Leasing Consultant by clicking on “SCHEDULE A TOUR” on the community website. Complete and submit your “SCHEDULE AN AGENT TOUR” registration. A Tricon Residential Leasing Consultant will follow up with you within 48 hours. If for any reason you do not hear from a Tricon Residential Leasing Consultant within 48 hours, please contact the apartment community directly.

When Should I Start My Search for a Rental Home or Apartment? Toggle

It is possible to search for a Tricon Residential rental, take a tour and move in within a week. Of course, not everyone wants to move that fast. It’s best to allow yourself ample time to search different Tricon Residential offerings and familiarize yourself with the neighborhood to ensure that the home you select is one you’ll love.

If timing is critical, the quickest way to see a home is by completing a self-tour. To self-tour, complete the self-tour registration. Your identification will need to be verified at this time as well. After registration and verification is complete, you’ll receive an email with instructions for your tour. On the day and time of your scheduled appointment, go to the community management office of the apartment community and check in with a leasing consultant. They will provide a key to the apartment you wish to tour and a site map. After your tour, make sure to return the key to the leasing office and tell the leasing consultant what you thought of the home. If you love it, you can submit a rental application right then and there.

Qualification Criteria

Do I Qualify to Rent an Apartment? Toggle

Refer to our online Terms of Agreement for information about our Qualification Criteria.

Application Process

How Do I Apply for a Rental Home? Toggle

You’ve found a home you love! Now, it’s time to make it yours. To apply, go to the community website and click on “APPLY.” Complete your registration on this page to create a login. There is a $65 application fee per applicant, and a $250 holding fee to “hold” the home while your application is in process. If you are approved and move in, the holding fee is applied to the first month’s rent. It’s important to provide Tricon Residential with an accurate email address for each lessee, as each applicant needs to sign the lease using a separate email address. Within 24 hours of submitting the application, screening documentation will need to be provided, including income verification, rental history, and two forms of government-issued identification. Tricon Residential will begin the screening process when all the supporting documents are received. If supporting documentation is not provided within 24 hours, the application will be canceled.

You’ll be notified of the outcome within 24 hours of applying and providing all necessary documentation. You can check the status of your application at any time by returning to the “Start Application” web page and clicking on “Check the status of your application.”

How Does the Application Process Work? Toggle

Our rental application is available online at triconresidential.com. Take time to ensure that the information you submit is accurate, because inaccurate information may cause delays and additional expenses. All intended occupants aged 18 or older should submit their rental applications together, since qualifying income will be based upon the total household income. Applicants 18 years or older who are not contributing income to qualify will be considered non-leaseholders and only subject to a criminal screening.

What Documents Do I Need to Rent a Home in the US? Toggle

You’ll need to pay the fees and provide the following documents to complete the application process:

  • Completed online application(s).
  • $65 application fee per applicant. The security deposit is $750 or 1.5x rent for conditionally approved applicants. The admin fee is $225 in all regions.
  • A non-refundable $250 holding fee, which is applied toward the first month’s rent, once approved, and moved in. If you are denied, the holding fee will be refunded within 3 to 5 business days. The holding fee is nonrefundable if your application is approved, and you choose not to move in or if you choose to transfer to another apartment home. If the reason you transfer to another apartment home is due to a Tricon delay or issue, Tricon will transfer the $250 to the new apartment home.
  • Verifiable rental history going back two years.
  • Household income verification showing income of at least three times the monthly rent. Income should be current and recurring. Tricon also verifies current employment.
  • Two forms of government-issued identification, one with a photo ID, which may include a state-issued driver’s license, state-issued identification card, social security card, resident alien card, ITIN or official passport.
What Are the Fees? Toggle

To apply, there is a $65 application fee per applicant. The security deposit is $750 for approved applicants or 1.5x rent for conditionally approved applicants. The admin fee is $225 in all regions.

There is also a $250 holding fee, which is applied toward the first month’s rent, once approved, and moved in. If you are denied, the holding fee will be refunded within 3 to 5 business days. The holding fee is nonrefundable if your application is approved, and you choose not to move in or if you choose to transfer to another apartment home. If the reason you transfer to another apartment home is due to a Tricon delay or issue, Tricon will transfer the $250 to the new apartment home.

Can I Have Multiple Applicants on My Lease? Toggle

Absolutely. Anyone living in the apartment home who is 18 years of age or older needs to submit their own rental application and thus will be on the lease documents. The combined gross income of all applicants is used to determine income eligibility, which is three times the monthly rent. All intended occupants aged 18 or older should submit their applications together since qualifying income will be based upon the household income. Applicants 18 years or older who are not contributing income to qualify will be considered non-leaseholders and only subject to a criminal screening.

After I’m Approved, Can I Add an Applicant? Toggle

Yes, however, since income qualification is based on the gross household income, all applicants need to submit applications together. CoreLogic Rental Property Solutions screens and evaluates the risk factor of all applicants collectively to determine eligibility and establish the security deposit. Therefore, adding an applicant after approval would necessitate rescreening applicants together, creating a delay and the additional cost of $65 per applicant for the application fee.

What Credit Agency is Used? Toggle

Tricon Residential uses Experian or TransUnion. While most credit reporting agencies evaluate credit scores based upon the same parameters, slight variations may appear in the final report. We recommend using Experian if you are interested in reviewing your credit report.

My Application Is Approved. What’s Next? Toggle

Once your application is approved, a Tricon Residential representative will reach out to you to verify information such as planned occupants, pets, etc. Tricon Residential will generate a lease agreement, and you’ll have up to 48 hours to execute the lease online, through HelloSign. Once the lease is executed, the security deposit and pro-rated monthly rent payment are due within 48 hours.

If at any point in this process you have a question or need assistance, contact the community management office directly.

What If My Application Is Denied? Toggle

Tricon Residential uses an outside impartial screening service provider to screen all applicants. Once screening is complete, CoreLogic will produce one of three rental application results: approved, conditionally approved, or denied. If conditionally approved due to income verification, Tricon Residential may be able to work with you to assess if approval is possible. However, this may result in a higher security deposit of up to one-and-a-half month’s rent. If an application is declined, it is generally due to negative rental history, insufficient income, poor credit history, current bankruptcy, or criminal history. When an application is rejected, the holding fee is reimbursed.

If Denied, Can I Find Out Why? Toggle

Yes. If your application is denied, the Tricon Residential applications team will reach out to you. You may also contact CoreLogic at (888) 333-2413 to request a copy of your credit score and/or discuss the reasons for application denial.

How Can I Establish Good Credit? Toggle

Positive rental history includes, but is not limited to:

  • Maintaining a credit report with no major blemishes;
  • Consistently paying one’s bills on time;
  • No large outstanding debts or other issues that would cause one’s credit score to plummet;
  • No evictions;
  • No criminal record; and
  • No documented reports of damage or destruction to prior residences.

Security Deposit

How Much Is My Security Deposit? Toggle

Your security deposit amount is determined at the application stage and is based upon the monthly rent of the home, as well as CoreLogic’s assessment of your rental risk. This is based upon real data and statistics taken from each applicant’s credit report and may include payment history, number of accounts, collection activity, outstanding debt, and any previous evictions. A high rental score will typically generate a security deposit of $750. The lower the rental score number, the higher the risk level, thus the security deposit may be increased to one-and-a-half month’s rent. Your Tricon Residential Leasing Representative can provide more information on this.

Is the Security Deposit Refundable? Toggle

The security deposit agreement is subject to Tricon Residential’s final acceptance of the application once the screening process is complete. If an application is denied and an applicant is unable to move into the apartment, the holding fee and security deposit are refunded. Any fees paid are forfeit if an applicant is approved but changes their mind and decides to not move into the apartment.

Renters Insurance

Do I Need Renters Insurance? If So, Why? Toggle

Just as Tricon Residential carries insurance to cover the actual structure of the apartment community, your personal property must be covered under a renters insurance policy. Renters insurance is necessary for the protection of your personal belongings in case of fire, theft or damage. In the event of an unforeseen incident, renter’s insurance will give you the peace of mind that your personal property will be protected. Tricon Residential has partnered with LeaseTrack Renters Insurance to offer its residents a policy for $15 per month. All new residents have the opportunity to automatically enroll in this policy at the time of their lease execution. If you prefer to use a different insurance provider, residents can upload their policy information to the LeaseTrack portal at LeaseTrack or email it to Tricon@LeaseTrack.ai.

Tricon Residential requires all applicants to carry a minimum of $100,000 Property Loss and Personal Liability Insurance Coverage. Tricon Residential must be listed as a “party of interest” on the renters liability insurance policy and meet other requirements under the lease agreement.

A standard policy will cover your personal property, liability, and additional living expenses. Here are the details:

Personal Property Coverage
This part of your policy covers your personal property when damaged by fire, theft or some unforeseen disaster. Here are some situations typically covered:

  • Weather incident caused by wind, ice, hail, snow and lightening
  • Burglary, vandalism, riots, civil violence
  • Water intrusion or leak damage
  • Electrical issues
  • Damage caused by vehicles
  • Damage from falling objects

To determine your coverage limits, estimate the value of your personal property, then decide if you want a policy that covers the current market value of your belongings or replacement costs, which may help replace your items at retail value. A standard policy may not cover certain items at market value, such as fine art, jewelry, collectibles, and memorabilia. Tricon Residential recommends that you discuss the matter with an insurance agent to help determine the best policy for you.

Liability Coverage

When an accident happens, liability coverage may help protect you from having to pay costs related to damage or injury to others. Accidents happen, and liability coverage works to protect you financially from an accident-related lawsuit, the cost of legal representation, and any damages awarded to the other party.

Additional Living Expenses

If, following a fire, theft or damage, your apartment home is not habitable, “additional living expenses” as part of your renters insurance policy, may help cover costs for temporary living arrangements. Consult with an insurance agent about a policy and the amount of coverage that best suits you.

When setting up your renters insurance policy, you must carry a minimum of $100,000 Property Loss and Personal Liability Insurance Coverage, and Tricon Residential must be listed as “additionally insured” on the renters liability insurance policy, referencing the following address:

Tricon Residential
P.O. Box 38267
Albany, NY 12203

Tricon Residential residents must carry renters insurance for the entire duration of living in a Tricon Residential community. If for some reason your renters insurance policy should lapse, you will be added to Tricon Residential’s master policy with LeaseTrack Insurance, and be billed $15 per month for the renters insurance policy.

Lease Agreement

How Do I Sign My Lease? Toggle

Your lease will be emailed directly to each applicant named on the lease for signatures via HelloSign. It’s important to provide Tricon Residential with an accurate email address for each lessee, as each applicant needs to sign the lease using a separate email address. The lease needs to be signed by all parties within 48 hours, or it will expire, and the apartment home will be placed back on the rental market.

How Do I Renew My Lease? Toggle

If you qualify, approximately 60 days prior to your lease expiring, you’ll receive an offer to renew. To qualify, Tricon Residential will look at your rental history, including on-time rent payments and neighbor complaints. If you are eligible for renewal, you’ll receive an offer via email outlining any lease plan options, so you can select which plan suits you best. Please note that if you elect to renew, you will be charged an administrative fee of $20 at the time of your renewal.

How Do I Move to a Month-to-Month Lease? Toggle

At the time of your lease renewal, you will receive an email with your renewal options. If you don’t select a plan when your lease is up for renewal, you’ll automatically be renewed on a month-to-month plan. Note that month-to-month flexibility comes with a fee increase that varies by property, plus additional fee increases may apply. Of course, you’ll receive advance notification of any additional charges.

How Do I Add a Roommate to My Lease? Toggle

Let your Assistant Community Manager know you want to add a roommate to your lease. The new roommate will need to:

  • Complete a rental application.
  • If you are replacing a current roommate, the new roommate will have to provide two months of current pay stubs plus government-issued photo ID. The household will need to go through an income qualification for the home once again to show the ability to pay three times the monthly rent. They will also have to pass a criminal history background screening.
  • If this is an additional, brand-new roommate, they will have to pass a criminal history background screening. Once the new roommate is approved, and a new lease executed, the updated lease replaces your previous lease. However, the original lease term remains.
How Do I Remove a Roommate from My Lease? Toggle

If everyone remaining in the house has lived there for a minimum of six months, you can remove someone from the lease, however, the remaining occupants need to once again prove income qualification showing the gross household income is equal to or more than three times the monthly rent – without the exiting roommate. Everyone will need to provide Tricon Residential with 30 days’ worth of current pay stubs. Once qualified, everyone on the lease will be emailed a roommate release form via HelloSign, which releases the exiting roommate from future liability and waives their right to any security deposit reimbursement.

If Rent Goes Up When I Renew, Why? Toggle

Tricon Residential works very hard to keep rental rates fair and comparable to the market. If your rent increases, it is because comparative rental rates of similar homes in your area have also increased in value. If you have questions about your rent increase, contact your Tricon Residential Community Management Team.

Rental Payments and Fees

When Is My Rent Payment Due? Toggle

Rent payment is due on the first of each month. A five-day grace period is allowed for payment to be received. If rent is not received at the end of day five, on the sixth of each month a late fee will be applied. Late fees vary by location, refer to your lease for details.

What Are My Payment Options? Toggle

Monthly rent can easily be paid online through your resident portal, or you can pay by personal check, money order or cashier’s check at the community management office. Rent can also be paid through your bank’s online bill pay program or in person through WIPS (Walk-in Payment System).
Please refer to your lease agreement for information regarding the entity that rent payments should be made payable to.

How Do I Pay Rent Online? (Resident Portal) Toggle

Your resident portal allows you to easily make rent payments online each month. Simply log onto Current Residents. Click on the red “Pay Rent” tab, set up your account profile, add bank routing information or credit card account information, and specify whether you would like recurring payments made or prefer to manually initiate each monthly payment.

How Do I Pay Rent in Person? (WIPS) Toggle

Select people qualify to use the Walk-in Payment System (WIPS) to pay rent. If you are interested in this payment method, contact your community management office for a dedicated account number. With that in hand, you can walk into one of over 18,000 retail locations, such as Walmart and 7/11, and pay your monthly rent. Your community management team will have more information on this convenient rent payment method.

If I’m Paying Rent by Cashier’s Check or Money Order, Where Do I Send Payment? Toggle

Please bring your cashier’s check or money order to the community management office by the 5th of every month to avoid late fees. If your payment is received on or after the 6th, you will incur late fees.

How Do I Make a Partial Payment? Toggle

If you need to make a partial rent payment, contact your community management office. They will review your rental history, and if approved to make a partial payment, they will post your partial payment and work with you to schedule the remaining payment. Late fees may apply.

Why Am I Not Able to Pay My Rent Online? Toggle

If a payment is returned for Not Sufficient Funds (NSF) or if an eviction process is underway, your account will be locked out from making further payments. If this is the case, someone from your Tricon Management Team has likely reached out to you about the status of your account. But if you still have questions, contact your community management team immediately.

What Is My Move-In Costs? Toggle

Refer to your lease for details. In general, fees you should expect to pay to your Tricon Community Management Team up to the point of move-in include:

  • Application fee(s), admin fee and holding fee
  • Security deposit
  • Rent: The first month’s rent is prorated for the current month. If you move in before the 25th day of the month, you will pay only the prorated portion of the current month. When you move in on the 25th or later, you will pay the prorated current month plus next month’s rent.
  • Pet fees, if applicable
  • Pro-rated monthly fees, taxes, and other charges, if applicable

Expenses you can expect related to moving into your new home may include:

  • Utility services set up, such as electric, gas, water, telephone, cable or satellite television, internet, security, and waste management service
  • Moving services
  • Renters Insurance
  • Smart Home fee (if applicable)

Pets

Do You Allow Pets? Toggle

Tricon Residential is pet-friendly and accepts most dogs, cats, birds, small, caged mammals and fish. For the later, an aquarium may not be larger than a 20-gallon tank, and it will require proof of insurance for the entire term of the lease.
Pets must be licensed and have current vaccinations that are kept current throughout the duration of your lease. Dogs and cats should wear an identification collar tag with the owner’s name, address, and contact information. If your pet were to escape, we want to do everything possible to ensure they are returned home safely.

How Many Pets Can I Have? Toggle

Two (2) pets are allowed per apartment home. This includes your resident pet and any visiting pet. The combined weight of the pets should not exceed 150 pounds, and no one pet may weigh more than 85 pounds.

What Are the Breed Restrictions? Toggle

Tricon Residential’s breed restrictions are listed below, however, some city or county ordinances have their own breed restrictions. Therefore, please check your lease for more detailed information specific to your area.
The following breeds are prohibited, whether full or mixed breed:

  • American Pit Bull Terrier
  • American Staffordshire Terrier
  • Bull Mastiff
  • Chow
  • Doberman
  • Dogo Argentino
  • Pit Bull
  • Presa Canario
  • Rottweiler
  • Wolf or Wolf hybrids
  • Any combination mix of the foregoing breeds, and any other breed or type that Landlord deems to have similar characteristics
How Do I Add a Pet to My Lease? Toggle

Simply notify your Tricon Residential Community Management Team that you have a pet(s), and they’ll send you a Pet Addendum to your Lease. We welcome your pet(s) as new member(s) of your household.

How Do I Remove a Pet from My Lease? Toggle

You, the pet owner, must request in writing via a letter or email to your Tricon Residential Community Management Team, that the pet be removed from your lease. Once complete, accounting will make the appropriate adjustment on your account regarding pet rent.

What Is the Pet Deposit? Toggle

A pet deposit of $300 is required for the first pet, plus $200 for a second pet. The pet deposit is nonrefundable, except for the State of California, where pet deposits are refundable. The pet deposit helps absorb some of the cost of wear and tear on the home, carpet, yard, etc. resulting from pets.

Is There a Monthly Pet Rent Fee? Toggle

Yes. Pet rent varies by location. Your Community Management Team will have more details.

What Documentation Is Needed for Service Animals or Emotional Support Animals? Toggle

Assistance animals assisting residents with disabilities are always permitted. For a service or emotional support animal, we ask you to provide Tricon Residential with a letter from a qualified, licensed physician or health care professional indicating that you have a disability-related need for animal assistance. Tricon Residential does not accept documents from online providers, as this does not constitute reliable verification of a disability, therapeutic relationship, or need for an assistance animal. At the time of submitting your application to Tricon Residential, a Tricon Residential Leasing Professional will provide the Reasonable Accommodation Request for Assistance Animal Form for you to complete. Pet fees are waived for verified service and emotional support animals.

Moving In

When Should I Contact Movers? Toggle

Do not schedule the movers until you have your move-in date scheduled with a Tricon Residential Leasing Professional

Move-In Tips

  • Before leaving the home, you’re vacating, declutter, so you’ll have less to move.
  • Pack one bag of essentials in case your move gets disorganized. You’ll want to have one bag of essentials in case your items are delayed.
  • As soon as you’ve determined your move-in date with a Tricon Residential Leasing Professional, you should set up utilities. The Tricon Community Management Team will provide a list of utility providers, which will serve as a starting guide. It’s best to research utility providers in your area and determine the best one for you, should you have a choice of providers.
  • Set up your renter’s insurance. Tricon Residential offers all residents renters insurance through LeaseTrack for $15 a month. But if you choose to use your own 3rd party provider, upload your declaration page to LeaseTrack. Check your welcome letter for renters insurance requirements.
  • Change your address by going online to USPS.com/move. You can also walk into any post office and request a Mover’s Guide packet.
  • Update your address with credit card companies, bank(s), insurance provider(s), health care, DMV and other Government agencies, cell phone provider and any magazines, associations, or clubs you belong to.
  • Update your address with any regularly scheduled online suppliers you may buy goods from.
Is There a Move-In Checklist? Toggle

Tricon Residential has a handy move-in checklist available to help ensure no important tasks or considerations are missed. You’ll find our move-in checklist on our Resident Portal.

What Is a Move-In Inspection? Toggle

The move-in inspection gives you the opportunity to walk through the home with a Tricon Residential Maintenance Representative to sign off on the current condition of the home. You can point out something that may need repair and note any imperfections so that you won’t be held responsible at move out. This includes a minor chip in tile, dent in a cabinet, or other slight wear and tear issues.

How Are Utilities Billed? Toggle

The way utilities are billed vary by location. Please contact your Tricon Residential Community Management Team for details on how utilities are billed at your apartment community.

Why Am I Responsible for Utilities? Toggle

Monthly rent covers the cost of making your home your own, for the duration of your lease agreement. However, residents are responsible for maintaining their own utilities, as indicated in their lease agreement.

Why Am I Receiving a Survey? Toggle

At Tricon Residential your satisfaction is our top priority. We want to ensure that you are happy in your new home, and we strive to take care of any concerns right away. Occasionally will reach out to ask for your thoughts and opinion. We want to thank you in advance for your response, as we work diligently to keep you happy at home.

Maintenance

How Do I Place a Maintenance Service Request? Toggle

Simply go online to your resident portal, click on the red “Maintenance Request” button and then follow the instructions to submit a maintenance service request. You can also contact your community management team.

Who Do I Contact After Hours? Toggle

If you have a request after regular business hours, you can contact the community management office, and follow the prompts to select emergency maintenance.

What Is a Maintenance Emergency? Toggle

If you are in doubt about whether a situation is an emergency, please err on the side of caution and promptly contact your community management team. A maintenance emergency is any condition that may create an unsafe situation for you and your family, and/or cause worsening damage to the apartment community if left unrepaired. This may include roof leaks, heating/cooling system or plumbing failure, major electrical issues, and major structural defects.

Are Other Maintenance Vendors Used? Toggle

Maintenance service repairs are performed on your home in a timely manner, with the goal of mitigating any inconvenience to you and ensuring an expedient repair to your home. Tricon Residential generally performs most repairs, however, occasionally a specialist may need to be brought in. Tricon Residential oversees all service and repairs, so you can rest assured that whoever is performing the service is a qualified, professional technician.

Can I Make Modifications to The Apartment? Toggle

You may make minor cosmetic changes or modifications to your apartment home; however, you must return the home to its original move-in condition before you move out. You may not remodel or structurally change the apartment home or add fixtures without prior written permission from Tricon Residential. Refer to your lease agreement for details.

Can I Add Cable or Satellite To The Apartment? Toggle

Yes, you may add cable or satellite to your home. Please refer to your lease agreement or contact the community management team for information before selecting and installing cable or satellite service.

Smart Home

How Do I Access My Smart Home Portal? Toggle

Go to your Resident Portal and click on “Smart Home.” Click the arrow on the top right of your screen to view the menu options and click on Smart Home to access your Smart Home portal. Click “My Devices” to gain control of all your Smart Home devices.

How Do I Access My Door Lock System? Toggle

Once you are logged into your Smart Home portal, click “View” on the door lock box to view, manage and create new access codes.

How Do I Create New Door Access Codes? Toggle

In the door lock box, click “View” and then “+ Add Code” to create a new access code.

Can I Prevent a Door Access Code from Being Used After It’s Been Generated? Toggle

Yes! Door access codes can be given a date range in the setup. However, door access codes do not automatically expire.

How Do I Control My Thermostat? Toggle

From your Smart Home portal, go to the T-Stat box to access your thermostat and click “View” to make any adjustments. Click “Apply Changes” when complete.

How Does the Leak Detection Feature Work? Toggle

The leak detection sensor will trigger an alarm when water is detected. From your Smart Home portal, go to the top of your screen and click the red “View Alarms” button to view and clear alarms as needed.

How Do I Pair My Smart Home System to My Own Wi-Fi? Toggle

When logged into your Smart Home portal, a green dot box located on the top left of your screen will display how your smart home is currently connected. For example, it will display “Connected via cellular network.” Click that box to scan for and connect to available Wi-Fi networks.

What If I Have Issues or Questions About My Smart Home? Toggle

We would be happy to address your concerns and help with any questions you may have. Please contact the community management office directly with your questions.

Home Transfers

Can I Transfer from One Tricon Residential Property to Another? Toggle

Yes! A benefit of living with Tricon Residential is the ability to easily relocate from one home or apartment to another when your situation changes. The transfer requirements and process are outlined below:

  • To qualify to transfer, you need to be a current resident for at least six months and have a positive rental and payment history.
  • Your current home or apartment will need to pass a pre-transfer inspection to confirm that you have properly maintained the home as required by your lease agreement. Your Tricon Residential management team will notify you once approved.
  • Your household income must qualify for the new home or apartment, showing that gross household income is equal to or more than three times the monthly rent. To qualify, each applicant will need to provide Tricon Residential with 30 days’ worth of current pay stubs.
  • Submit a Notice to Vacate/Transfer Request to your Tricon Residential Assistant Manager or Manager.
  • Pay a nonrefundable transfer fee of $500 to your current resident account.
  • Sign a new Lease Agreement, emailed to each lessee for signatures through HelloSign.
  • Pay a security deposit equal to your original approved security deposit level, due within 48 hours of signing the new lease.
  • Provide the first month’s rent, due at least 48 hours prior to moving in.
  • Schedule a move out inspection, after which your security deposit will be returned within the timeframe as specified by state law.
  • Go through a move-in inspection on your new home or apartment.

Natural Disasters

What Should I Do If There Is a Natural Disaster? Toggle

The best advice is to prepare in advance for a natural disaster and know the steps to take after the disaster. If your area is prone to hurricanes, flooding, tornados, snowstorms and arctic freeze, wildfires, earthquakes, or other natural disasters, it is important to be prepared by having an action plan in place that will help keep you and your family safe, mitigate damage and expedite recovery.

Know your responsibilities related to a natural disaster, and you can better protect your family and property. Here are some pre-emergency tips that relate to most types of natural disaster:

  • Stay informed and heed local city, state, and county agency’s advice.
  • Have a family communication plan in place. You may all be in different locations when disaster strikes, so know how to contact one another, have a plan to get back together, and discuss what you will do in case of an emergency.
  • Have an emergency kit at home for at least three days of self-sufficiency, including bottled water, basic food, and essential hygiene items.
  • Make sure you have a cell phone with an emergency charging option (car, solar, hand crank, etc.) in case of a power failure.
  • If you depend on electricity to operate medical equipment, have an alternate power source in case of a power outage.
  • Make sure you have a working carbon monoxide detector. If you notice your carbon monoxide detector or smoke detector is not working, submit a maintenance request immediately.
  • Keep fire extinguishers on hand or know where they are located, and make sure everyone knows how to use them.
  • Make sure you have renter’s insurance and/or flood insurance, and secure important documents in a safe location.
What Is My Responsibility During a Natural Disaster? Toggle

Certainly, the most important thing is to keep you and your family safe. The secondary thing is to do whatever you can to mitigate any damage to the home and your personal belongings. Much damage mitigation can be done in preparation of a natural disaster.

  • Depending on the type of natural disaster, it may be necessary to leave the home and get you, your family, and pets to a safe location.
  • Bring inside or tie-down exterior personal property that may cause damage or injury to others if it becomes unsecured.
  • Conserve fuel. Winter storms can last for several days, placing great demand on electric, gas, and other fuel distribution systems (fuel oil, propane, etc.). Lower the thermostat to 65°F (18°C) during the day and to 55°F (13°C) at night. Close off unused rooms, and stuff towels or rags in cracks under the doors. Cover windows at night.
  • Have extra blankets, sleeping bags and warm winter coats on hand.
  • Fill gallon containers with water and place them in the freezer to help keep food cold.
  • Keep abreast of local city, state and county agency’s alerts, updates, and advice.
  • Stay informed of messaging from Tricon Residential. Depending on the type of natural disaster, Tricon Residential may provide information or instructions.
What If My Apartment Suffers Damage from A Natural Disaster? Toggle
  • Report any incidence of fire and/or downed electrical and gas lines to 911.
  • Report any damage to Tricon Residential. You’ll need to provide access to the home for insurance, and for contractors to perform any necessary repairs.
  • Notify your Renter’s Insurance company as required by your policy terms.
  • If the apartment is not habitable, leave immediately. You may have family or friends you can stay with, otherwise, there are resources available.
Helpful Resources in Natural Disaster Planning Toggle

National Weather Service

Stay tuned to the National Weather Service for your local area. A NOAA Weather Radio broadcasts alerts and warnings directly from the NWS for all hazards. You may also sign up in advance to receive notifications from your local emergency services.

Pre-Disaster Resources

  • ready.gov/plan
  • https://Ready.gov/hurricanes – Explains actions to take when you receive a hurricane alert for your area.
  • National Hurricane Center – nhc.noaa.gov
  • National Oceanic and Atmospheric Administration (NOAA) Weather Radio All Hazards – nws.noaa.gov

Post-Disaster Resources

Housing Assistance

  • Federal Emergency Management Agency (FEMA) disaster support – disasterassistance.gov or call (800) 621-FEMA (3362)

New Vendor Requests

How Do I Become a Vendor with Tricon Residential? Toggle

For consideration as a new vendor, email vendorcompliance@triconresidential.com to request a vendor questionnaire.