Maintenance Survey - Tricon Residential

Thank you for sharing your experience regarding your most recent maintenance service request. We strive to continually improve and your feedback is very important to us.

How would you rate your overall satisfaction with Tricon Residential?*

Has the maintenance issue you reported been fully resolved?*

Yes
No

Did the Tricon Residential maintenance technician perform the work or was this maintenance request handled by one of our vendor partners?*

Tricon Residential Maintenance Technician
Vendor Partner

Did they come prepared to do the applicable work on the home?*

(e.g. Arrived with the correct tools and/or supplies)

Yes
No

Did they reschedule or leave and return that same day?*

Left and Returned Same Day
Rescheduled
Left and Did Not Reschedule

If they needed to reschedule, did they inform you what the next steps would be?

Yes
No

Comments, regarding the maintenance rescheduling process:

Did the maintenance staff member show up at the scheduled time/timeframe?*

Yes
No

Did the maintenance staff member present himself/herself in a professional manner?*

(e.g. Smile, introduce themselves, clean, respectful, etc.)

Yes
No

Did the maintenance staff member clean up after the work and were they respectful of your home?*

Yes
No

Did the maintenance staff member utilize good listening skills and ask you if “there is anything else they can assist you with?”*

Yes
No

Comments, regarding maintenance staff member’s listening skills and communication:

After the work was completed at your home, did the maintenance support representative contact you within 48 hours to ensure your issue had been resolved to your satisfaction?*

Yes
No

Comments, post maintenance follow-up:

What issues are still unresolved?*

Were you updated with the status of the maintenance appointment via either email, text or phone?*

Yes
No

Comments, regarding maintenance appointment updates:

Consent*

I have reviewed and agree to Tricon’s Privacy Policy and understand the Terms of Agreement and Qualification Criteria. By submitting my information, I consent to receiving electronic messages from Tricon Residential Inc., including invitations to programs and events, as well as legal updates and other notifications.*

Comments

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Your Maintenance Experience

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