Welcome to Tricon

At Tricon, the resident experience is at the heart of everything we do. We are committed to providing you with the highest level of care and making your rental journey as smooth as possible. Our dedicated team is here to support you – whether by promptly handling service requests, assisting you with our Resident App, or addressing any questions you may have.

To help you get started, we’ve outlined a few steps below:

Download Tricon’s Resident App

Submit Maintenance Requests

Set Up Your Payment Preferences

What Changes with Tricon Residential?

What does it mean to have Tricon Residential managing my home?

With Tricon, you’ll enjoy an exceptional and effortless rental experience with our friendly team that’s dedicated to serving you.

Tricon will be responsible for the property management of your home and community. This includes handling maintenance requests, accepting payments, and maintaining all amenities.

Will my lease or rental agreement change?

No. Your current lease terms remain unchanged.

Will this change how I access my smart home?

Yes. Starting December 12, you can enjoy the convenience of managing your smart home devices directly through Tricon’s Resident App, designed to provide a seamless and enhanced resident experience. 

To get started, we need to make a small update to your smart home system that requires an in-person visit from our local Tech team. This quick and easy process will take approximately 45-60 minutes to complete. 

Once the update is complete, you will be ready to enjoy the full benefits of Tricon’s industry-leading app, giving you streamlined control of your smart home devices. 

Important: Access to your smart home devices through the SmartRent app will end on January 26. Please use the “Book Your Appointment” link in your welcome email (sent December 12) to schedule your appointment by January 17 to ensure uninterrupted access..

Will there by changes to my amenities or services?

No. There will be no changes to how you access utilities. Per your lease, you will continue to be responsible for paying for all utilities.

Will this change how I access utilities?

No. There will be no changes to how you access utilities. Per your lease, you will continue to be responsible for paying for all utilities, which must remain in your name.

Resident App

How can I get Tricon’s Resident App?

You will receive an onboarding email from our team (admin@triconresidential.com) by January 21st with instructions on downloading our Resident App and setting up your account. If you have not received this communication by end of day, January 21st, please contact our Resident Experience team at 844-874-2661.

What does the Resident App help me do?

Our Resident App is designed to streamline your experience, offering a single portal through which you can submit maintenance requests, access account information, make secure rent payments, and more.

Payment Information

When is my first rent payment due?

Your first rent payment is due in full by the first of the month.

How do I pay my rent?

You have four ways to make secure, easy rent payments:

1. Through the Resident App

  • Follow the instructions within your onboarding email to download the Resident App and log in using the provided username and password.
  • Select ‘Pay Rent’ and create your RentCafe account using the Resident Code provided in your onboarding email.
  • Enter your payment details and enjoy the convenience of secure, digital payments. You can also set up a recurring payment option to ensure you never miss a due date.

2. Through the online payment portal

  • Follow the link included in your onboarding email to access the online payment portal.
  • Create your RentCafe account within the portal using your Tricon account information and Resident Code provided in your onboarding email.
  • Enter your payment details and enjoy the convenience of secure digital payments. You can also set up a recurring payment option to ensure you never miss a due date.

3. Using the Walk-in Payment System (WIPS)

  • Contact a Tricon Account Support Specialist at 844-874-2661 to see if you are eligible to use WIPS. If eligible, you will be provided with a dedicated account number.
  • After receiving your dedicated account number, you can make your rent payment at one of over 18,000 Walk-in Payment retail locations (such as Walmart). Our Account Support Specialist will help you find the nearest Walk-in Payment retail location.

4. By cashier’s check or money order

  • You can send a cashier’s check or money order.
  • Please include your Resident ID and address and send to the following address:

Tricon Residential
P.O. Box 15087
Santa Ana, CA USA 92735

What will happen to my security deposit?

If you choose to end your lease, your security deposit will be returned according to the terms of your lease agreement and local law.

If you have opted into the Deposit Waiver Fee program, this will continue per the terms of your lease. You may opt out at any time by contacting Tricon’s Resident Experience team at 844-874-2611 to provide your 60-day notice and submit a traditional 1-month deposit.

Can my rent payments count towards my credit score? 

Yes! Through our partnership with RentTrack, your positive payments can count toward your credit score – which can put you on a path to a brighter financial future.*

*This is an optional program. You can opt out at any time by visiting RentTrack.

Additional Tricon Services

How do I file a maintenance request?

Starting today, any new work orders can be submitted to Tricon Residential. For convenient access to our service team, you can submit work orders through the Resident App or contact us at 844-874-2661.  

Does Tricon allow pets?

Yes! All Tricon homes are pet-friendly. If you already have pets, your current lease terms still apply.

If you add a new pet to your family, just reach out to us at 844-874-2661 and we’ll be happy to help add a pet addendum to your lease. More details about our pet policy can be found here: https://triconresidential.com/resources/pet-friendly-us/

I’ve had a change in address / phone number / email / etc. How do I update my contact information with Tricon?

If you need to update your contact information with Tricon, please reach out to our Resident Experience team at 844-874-2661.