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Maintenance

Can I Add Cable and Internet to the Suite? Toggle

Yes, Tricon Residential properties are set up for cable and internet with Rogers. Please contact Rogers directly.

Can I Make Modifications to the Suite? Toggle

Your suite is your home, so feel free to bring out your creative side. However, keep in mind that, prior to your move-out, you will be required to return the walls to the condition they were in when you moved into the suite (including, but not limited to, repainting, filling nail holes, etc.). Electrical, plumbing and major structural modifications are not permitted, as per your lease and in accordance with the Residential Tenancies Act (RTA).

Do You Conduct Property Inspections? Toggle

Yes, we conduct regular and thorough inspections of the building structures, roofs, HVAC systems, electrical and plumbing, fire and security systems, grounds, landscaping, parking areas and more. Each Tricon Residential property has a comprehensive preventative maintenance program in place. Our property managers and in-house maintenance team conduct monthly and annual assessments of every building.

How do I Cancel or Reschedule a Maintenance Appointment? Toggle

When you submit a maintenance request in the Mobile Doorman app, a communication thread is opened between you and the maintenance team. If you need to cancel or reschedule an appointment, simply provide that information in the communication thread.

How do I Place a Maintenance Service Request? Toggle

Submitting a maintenance request is a simple process using the Mobile Doorman app. Once you download the Mobile Doorman app from the home page, click the “I want to…” button at the top of the page and then click “Maintenance Request.” This will prompt you to either make an emergency call or input a maintenance request. If you make a maintenance request, it will be sent directly to our team of on-site maintenance professionals. When submitting maintenance requests, please be as descriptive as you can and include photos if possible.

What are My Maintenance Responsibilities Inside the Suite? Toggle

When you move into a suite, you’ll find that it’s well-maintained and clean. Tricon Residential asks that you maintain the suite and keep it in the same condition. If you require any maintenance in your suite, please notify us immediately and we will complete any necessary repairs as soon as possible. Please note, however, that residents are responsible for the repair of undue damage to the suite or residential complex.

What is a Maintenance Emergency? Toggle

A maintenance emergency is any condition that may create an unsafe situation for you and your family, or cause worsening damage to the suite if left unrepaired. This includes fire, flooding, leaks, heating/cooling system or plumbing failures, major electrical issues and major structural defects.

What Should I do If I’m Locked Out of My Suite? Toggle

If you are locked out of your suite, please visit the concierge or management office with a government-issued ID that shows your address, and we will happily assist you in regaining access.

Who do I Contact After Hours? Toggle

For after-hours emergency maintenance issues, please contact the concierge at 647 945 5293. Emergencies are responded to as quickly as possible, typically within one hour.

Who do I Contact During Regular Hours? Toggle

During regular hours, we ask that you submit a maintenance request through your Mobile Doorman app. This ensures that all maintenance requests are electronically tracked. If you need any assistance with the app, please contact your Resident Experience Coordinator or the concierge.

Suite Transfers

Can I Transfer from One Suite to Another? Toggle

Yes! One of the benefits of Tricon Residential living is the ability to easily relocate from one suite to another if your situation changes. To find out if you are eligible for a suite transfer, please contact the Resident Services Center.

Moving In

How are Utilities Billed? Toggle

Tricon Residential residents receive a monthly bill directly from CARMA Billing Services.

How do I Set Up Utilities? Toggle

Tricon Residential residents at The Selby must enroll with CARMA Billing Services and provide us with proof of enrolment prior to moving into their suites. Without proof of enrolment, we will be unable to provide you with the keys to your suite.

Enrolling with CARMA is easy. Enroll online at https://www.carmabillingservices.com/enrollment-ontario/

What is a Move-In Inspection? Toggle

When you move into your suite, you will complete a move-in inspection with one of our team members. Together, you will inspect the suite to ensure that everything is up to your standards, and we will familiarize you with the various features of your brand-new home. If there are any maintenance items that need to be completed after the inspection is done, our maintenance team will complete them as soon as possible.

When Should I Contact Movers? Toggle

Please ensure that you speak to your Resident Experience Coordinator or Leasing Consultant to schedule your move-in date and time. Once your move-in date is scheduled with the property team, you can schedule the timing with your preferred movers. Please ensure that you ask about special discounts with Tricon Residential-approved movers.

Pets

Do You Allow Pets? Toggle

Yes, Tricon Residential properties are pet-friendly. Pets must be licensed and have current vaccinations that are kept up-to-date throughout the duration of your lease. Please ensure that pets wear an identification collar tag with the owner’s name, address and contact information. If your pet escapes, we want to be able to do everything possible to ensure that it is returned safely.

How do I Add a Pet to My Lease? Toggle

Notify your Tricon Residential team in the Resident Services Center that you have a pet(s), and they will send you a pet addendum for your lease. We happily welcome your pet(s) as new members of our family.

How do I Remove a Pet from My Lease? Toggle

Please send a written request to the Tricon Residential team to notify them that the pet no longer resides at the property and to remove the pet from your lease.

What are the Breed Restrictions? Toggle

In accordance with Ontario’s breed-specific legislation, Pit Bulls and Pit Bull-mixes are prohibited from residing at Tricon Residential properties.

Rental Payments and Fees

How do I Pay Rent Online? Toggle

To make our residents’ lives easier, the RentCafé Resident Portal enables residents to make their rental payments online. There are several payment options available through the Resident Portal, including debit, credit or automatic withdrawal. Automatic payments can be set up within minutes, which gives you the peace of mind of knowing that you will never miss a rental payment.

For your convenience, a How-to Guide can be found in the FAQ section of the Mobile Doorman app.

What are My Payment Options? Toggle

Convenience is key. You can pay your rent in a number of ways, including online through the RentCafé Resident Portal, money order, certified check, pre-authorized payment or debit/credit card (some fees apply for credit cards). Please speak to your on-site staff for more details.

When is My Rent Payment Due? Toggle

As per your lease, rent is due on the first day of every month. If rent is not paid on the first (1st) day of the month, you may receive a legal notice that may result in eviction for non-payment of rent. Please note that we offer several convenient payment methods to assist you in paying your rent online and on time.

Lease Agreement

How do I Add a Roommate to My Lease? Toggle

Let us know if you want to add a roommate to your lease. The new roommate will need to:

  1. Complete a rental application.
  2. Provide proof of income – either three most recent pay stubs or a letter of employment.
  3. Provide government-issued ID.

Once your new roommate is approved and a new lease is executed, the updated lease will replace your previous lease. However, the original lease term remains in effect.

How do I Remove a Roommate from My Lease? Toggle

If, at any time during your lease term, you wish to remove a roommate, please contact a member of the Resident Services Center.

How do I Sign My Lease? Toggle

Your lease will be emailed directly to each applicant named on the lease for their signatures. It is important to provide Tricon Residential with an accurate, unique email address for each lessee, as each applicant needs to sign the lease using a separate email address. If you are unable to provide a unique email address for each applicant to submit their electronic signature, please notify your Tricon Leasing Representative so that other arrangements can be made. The lease must be signed by all parties within 48 hours or it will expire, and the suite may be placed back on the rental market.

What if I Want to End My Lease Early? Toggle

A lease agreement (Residential Tenancy Agreement) is a legal and binding agreement, and all residents are responsible for the term of their tenancy. However, we understand that there are situations that may require you to leave your suite early. Should this occur, please contact the Resident Services Center for instructions on how to assign your suite.

What is a Lease Agreement? Toggle

A lease agreement is a legal contract governed by the rules of the Residential Tenancies Act (RTA) that is signed by both the tenant(s) and the landlord. The lease outlines all the rules to which both parties must comply. Make sure you are familiar with yours!

Renters Insurance

Do I Need Renters Insurance? If so, Why? Toggle

As per Section 11 of the Ontario Lease, renters insurance is required. Tricon Residential requires all leaseholders to carry a minimum of $1,000,000 Property Loss and Personal Liability Insurance Coverage, and Tricon Residential must be listed as “additionally insured” on the policy. The amount of protection for a leaseholder’s personal property is up to the leaseholder and provides peace of mind that in the event of an accident, burglary or unforeseen disaster, your personal property will be protected.

Rent Deposit

How Much is My Rent Deposit? Toggle

The rent deposit is applied to the last month’s rent period of your tenancy. The amount of this deposit is equivalent to one month’s rent of the suite you are applying for.

Is the Last Month’s Rent Deposit Refundable? Toggle

Your last month’s rent (LMR) deposit will be applied to the rental amount owed on your last month of living at a Tricon Residential property. At the end of your lease term, should you wish to vacate the property, a 60-day notice to vacate is required. For example, if your lease term ends on December 31, 2021, and you wish to vacate the suite at this time, a notice to vacate needs to be received by our management office no later than November 1, 2021. Your last month’s rent deposit will be applied to the rent that will be due on December 1, 2021.

Application Process

How do I Apply for a Suite? Toggle

To apply for a suite, go to the suite page and click on “APPLY NOW.” Review the Terms of Agreement and Qualification Criteria, then click the “START APPLICATION” button. It’s important to provide Tricon Residential with an accurate, unique email address for each lessee, as each applicant must sign the application and lease using a separate email address. Within 48 hours of applying, screening documentation should be uploaded, including income verification and government-issued identification. Tricon Residential will begin the screening process when all supporting documents are received. If supporting documentation is not provided within 48 hours, the application may be canceled.

You will be notified of the outcome of your application within 48 hours of applying and providing all necessary documentation. You can check the status of your application at any time by returning to the “Start Application” web page and clicking on “Check the status of your application.”

My Application has been Approved. What’s Next? Toggle

Once your application is approved, any remaining balance of your last month’s rent deposit needs to be paid in full. Once it is paid, our Leasing Consultant will contact you to verify information such as planned occupants, pets, etc. Tricon Residential will generate a lease agreement, and you will have 48 hours to sign the lease online through the Rent Café Resident Portal.

Any prorated monthly rent payment will be due prior to the move-in date. Without receiving payment in full, we will be unable to provide you with the keys to your apartment.

If at any point in this process you have a question or need assistance, you can contact the Resident Services Center at 844 874 2661.

What Fees do I Need to Provide? Toggle

You will need to provide $2,000 towards your last month’s rent deposit for an application to be processed.

What is a Guarantor? Toggle

A guarantor (usually a parent, guardian, family member or friend) is a leaseholder who does not occupy the unit. You may be asked to add a guarantor to your application if you do not meet the financial qualifications to lease. A guarantor agrees to take joint responsibility for all aspects of the lease if the tenant(s) fails to do so. A guarantor needs to complete the same application process as a renter and is also required to sign the lease.

Fraudulent Listings

How do I Avoid Being Scammed? Toggle

Unfortunately, due to the high incidence of fraud in the rental housing industry, both online and in-person, it is essential to ensure that you are dealing with an authorized representative of Tricon Residential. Be savvy and insist on credentials that clearly show that the agent is who they say they are. Tricon Residential representatives are always happy to verify their identity. Do not hesitate to ask for proof.

What do I do if I am a Victim of Fraud? Toggle

If you believe that someone other than a Tricon Residential representative is trying to rent you one of our homes, please call our Fraud Prevention Hotline at 855 676 1680 or email us at Fraud@TriconResidential.com. To learn more, visit our Fraud Prevention page.

Viewing a Suite

How do I Schedule a Tour with a Leasing Agent? Toggle

Arrange an in-person guided tour or virtual tour with our Leasing Consultants by clicking on “SCHEDULE A TOUR” on The Selby community page. Complete the requested information and click on “SUBMIT.” A Tricon Residential Leasing Consultant will contact you within 48 hours. If you do not hear from a Tricon Residential representative within 48 hours, please contact The Selby at 647 373 5897.

How do I Tour a Rental Suite? Toggle

Before you consider an in-person tour, please view The Selby community page to see all of our suite options. You can also visit our photo gallery and take a 360-degree virtual tour. From there, you can also schedule a personalized tour with a Tricon Residential Leasing Consultant by clicking “SCHEDULE A TOUR.”

New Vendor Requests

How do I Become a Vendor with Tricon Residential? Toggle

If you are interested in partnering with Tricon Residential, please contact us at theselby@triconresidential.com with your proposal.