At Tricon, we believe that people are our most important asset. We make it our top priority to foster a culture of diversity, inclusiveness and service so that our team, in turn, can enrich the lives of our residents and stakeholders. “Environmental” and “governance” factors are important to us; what sets us apart are “social” factors. Our priorities and goals are centered around our employees, our residents and our desire to innovate.
– GARY BERMAN, TRICON RESIDENTIAL Chief Executive Officer
Our 2021 ESG Annual Report
Our 2021 ESG report showcases our accomplishments over the past year within the five key priority areas: Our People, Our Residents, Our Impact, Our Governance, and Our Innovation, and is aligned with the reporting frameworks and standards of the Global Reporting Initiative (GRI) and Sustainable Accounting Standards Board (SASB).
Our year-over-year metrics aligned to our ESG priority areas for our U.S. and Canadian business operations are disclosed in our 2021 ESG Performance Scorecard.
2021 ESG REPORT 2021 ESG PERFORMANCE SCORECARD
Our Priorities
Our Major Initiatives
As a residential real estate company focused on rental housing in North America, we have a responsibility to enhance the communities in which we operate. We are committed to working with our investors and partners to build sustainable communities that enrich the lives of our residents and enhance the surrounding environment.
Inspired by Tricon co-founders David Berman and Geoff Matus, our annual Founders’ Day celebration showcases how the Tricon family extends beyond our corporate doors and into the communities we have the privilege of helping to build. Each year, we provide our employees with the opportunity to contribute to charitable causes across the communities we serve. To commemorate Founders’ Day in 2021, more than 700 Tricon employees participated in community service with 14 organizations across North America, including Project Destined, Red Door Family Shelter, BlackNorth Initiative, and Work for Warriors.
Updated in 2021, our Diversity, Inclusion, and Belonging (DIB) statement makes clear our intention to help all employees achieve their potential in a respectful environment that embraces the diversity of our people. We further emphasized our DIB commitment by formalizing our DIB Roadmap and creating a DIB Council to strengthen the exceptionally diverse talents of our team members.
Our DIB Council focuses on three core objectives:
- creating awareness through education
- championing employee action by supporting participation
- measuring impact
To support the three core objectives, the DIB council prioritizes:
- Identifying the critical inclusive leader behaviors for Tricon people leaders and creating a strategy to drive awareness, adoption, and application.
- Launch an internal communication site for employees to submit ideas related to policies, processes, and platforms.
- Establishing employee resource or network groups to support the unique needs of specific communities.
A market-leading program providing U.S. residents with tools and resources to enhance long-term financial well-being. We believe that when families have the tools necessary to enhance their financial stability, our residents and the entire community prospers. That is why we introduced Tricon Vantage in 2021, our signature resident program, which is unparalleled in the U.S. Tricon Vantage represents the evolution of Tricon’s resident centric approach to single-family rental property management.
Our six Tricon Vantage programs includes:
- Self-Govern Renewal Rent Increases
- Credit Builder Program
- Financial Literacy
- Resident Down Payment Assistance Program
- Resident Emergency Assistance Fund
- Resident Home Purchase Program
Tricon’s mission is to meaningfully impact the lives of our residents and the communities in which we operate. We empower our people to provide consistent, exceptional, and compassionate service to our residents, and their feedback reflects this commitment as our residents rated us 4.5 out of 5 stars in more than 3,500 Google reviews.
In all our markets, we provide our residents with high-quality and well-maintained homes, vibrant neighborhoods with good schools, a non-discriminatory application process, and consistent and convenient communication channels.
We are always working to reduce the energy use of our single-family rental properties. We use smart home technologies to help with energy management, and we are currently testing the use of smart home sensors to drive further efficiencies in utility usage at our rental homes for water, electricity, and natural gas. In addition, we install low-flow water fixtures in all showers and faucets, replace outdated or broken air conditioners with more energy-efficient systems, and seek to install more energy-efficient appliances and technologies when significant renovations are appropriate.
Over the past three years, we completed home appliance, HVA and/or water heater upgrades in nearly 20,400 single-family homes representing approximately 70% of our single-family home portfolio – an increase of 48% over three years.
Over 90% of Tricon’s current development pipeline of nearly 3.9 million square feet of multi-family residential space is targeting LEED Gold certification.
Canary Landing in the West Don Lands is a mixed-use development built to achieve LEED Gold certification, with a strong emphasis on sustainable design principles, energy efficiency, and walkability. Key sustainability and energy-efficient features have been incorporated into its design and development, including efficient chillers, temperature-moderating façade systems, in-suite heat recovery, low-flow hot water fixtures, LED light fixtures in communal areas, locally sourced materials, bike parking, storm water retention, solar wall technology, a self-shading façade, green roofs, native plant species and a connection to public transit. The community garden roof will include biodiversity garden mounds and the development will also have urban farm space with herb and vegetable gardens for communal use.
Tricon aims to proactively identify, understand, and manage the risks to our business while acting in a manner that exemplifies our commitment to ethics, integrity, trust, and transparency. In 2021, Tricon completed its inaugural Global Real Estate Sustainability Benchmark (“GRESB”) assessment, the results of which will underpin the development and execution of our ESG strategy. As a signatory to the United Nations-supported Principles of Responsible Investment (“PRI”) and Canada’s BlackNorth Initiative, we continue to embed a strong enterprise risk culture and maintain a diverse Board of Director composition.
Our risk management guidelines include the use of prudent and disciplined investment practices, the diversification of capital across product types and market locations, the diligent structuring of transactions, and conducting comprehensive due diligence and market research, as well as taking a very active role in the ongoing management of our investments.