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Viewing a Home

How Do I Tour a Tricon Residential Rental Home? Toggle

Once you’ve found a rental home you like, how do you go about touring it before you ultimately make it your own? It’s easy and you’ll find choices for touring on your terms. You can self tour a rental home on your own when it’s at your convenience for you, schedule a personalized tour with a Tricon Residential Leasing Agent, or attend an open house. Before you consider an in-person tour, be sure to view a home’s floor plan, and utilize Tricon Residential’s 360-degree virtual tour.

Can I Self Tour a Rental Home On My Own? Toggle

Yes! You are able to self tour most of our rental homes. This option is ideal when you want to tour on your own time and at your own pace. You can set up a self tour with a few simple steps. Once you have been approved, you can tour any day, any time. Plus, when you register for self tour access, you can visit the same home up to three times, or self tour three different homes.

To request self tour access from a home’s featured listing page, click on the “TOUR THIS HOME” button, then complete and submit the online registration. A small fee is required for identification verification. When your identification is verified and payment received, you’ll receive instructions for an access code to the home’s lockbox. After you tour the home, remember to lock the door on your way out.

How Do I Schedule a Rental Home Tour With a Leasing Agent? Toggle

Guided tours are an excellent way to get information about a home and the community, and to answer any questions you may have. Arrange a tour with a Leasing Agent by clicking on “TOUR THIS HOME” on the individual home’s listing page. Complete and submit your “request a showing” registration. A Tricon Residential Leasing Agent will follow up with you within 48 hours. If for any reason you do not hear from a Tricon Residential representative within 48 hours, please contact our Resident Services Center at 844 874 2661.

Always ensure that you are provided credentials that clearly show the agent is a representative of Tricon Residential. All official Tricon Residential Leasing Agents have a company-issued ID that they should show upon first meeting you. With the high incidence of fraud in the rental housing industry, it is important to ensure you’re dealing with an authorized agent of the home.

Can I Attend an Open House? Toggle

An open house is less personalized than the guided tour, but still a great way to see a home. Typically held on weekends, the available rental home is open to all interested renters. Although it is not necessary, you are encouraged to register online to attend. To register, click on the “TOUR THIS HOME” link located on the individual home’s listing page with the date and time, which will only be visible if an open house is scheduled.

What Does “Coming Soon” Mean? Toggle

When a rental is listed as “Coming Soon” on our website, it means the home is undergoing cleaning and/or maintenance. You may also see an anticipated “move-in ready” date. If you’re interested in touring a home listed as coming soon, be sure to get on the home’s request a showing list by completing and submitting the “TOUR THIS HOME” form. A Tricon Residential Leasing Agent will follow up with you to provide further information and schedule a tour.

Qualification Criteria

What Does It Take To Qualify? Toggle

All adults who are 18 years of age or older, need to complete an application to rent a home from Tricon Residential. In addition, all applicants need to submit to a background screening. Guarantors or co-signers are not accepted for the application and leasing process of our U.S. rental homes. Occupancy standards allow for two persons per bedroom, plus one – per household. Local occupancy laws may vary.

Number of Bedrooms Number of Occupants
One Bedroom Three Persons
Two Bedrooms Five Persons
Three Bedrooms Seven Persons
Four Bedrooms Nine Persons
Five Bedrooms Eleven Persons

Applicants need to meet certain qualification criteria for approval to rent. Considerations include credit history, credit status, background, rental history, and income verification.

Criminal History

If an applicant’s public record discloses criminal history, consideration is based on the type of crime and when it occurred. Certain types of felonies or recent crimes may generate an automatic rejection, including but not limited to, convictions of fraud, theft, possession and/or distribution of controlled substances, assault, battery, violent crimes, sex crimes, crimes involving children, and misdemeanor.

Credit and Income

From your application to rent a U.S. rental home, either an Experian or TransUnion credit report is automatically processed detailing your credit and rental history. If you have initiated a credit freeze on your account in order to keep scammers from opening new accounts in your name, it is imperative that you lift the freeze so that your credit may be reviewed. Tricon Residential uses CoreLogic Rental Property Solutions to determine eligibility based on analysis of the credit report, rental history and background check.

When qualifying to rent, credit history may carry more weight than credit score. A low credit score does not mean an automatic rejection, while lack of credit history does not necessarily disqualify you either it may result in an increased security deposit. Income to be verified needs to show the household income, including income from all applicants, and should equate to a minimum of three times the monthly rent.

How Do I Qualify to Rent in the U.S. If I’m Self-Employed? Toggle

For income verification, if you are self-employed, you’ll need to submit the previous year’s income tax return and previous two month’s bank statements, or twelve months of financial statements during the rental application process.

Do you have Housing Assistance Programs? Toggle

Tricon Residential does not discriminate on the basis of an applicant’s source of income. We welcome all applicants and treat all applicants by the same criteria. All applicants undergo the same screening process, must execute our lease and security deposit within 48 hours, and take possession of their home within 14 days as required by the lease terms.

Fraudulent Listings

How Do I Avoid Being Scammed? Toggle

Unfortunately, with the high incidence of fraud in the rental housing industry, both online and in-person, it is essential to always make sure you are dealing with an authorized representative of a home’s owner or management company. Be savvy. Insist on credentials that clearly show the agent is who they should be. When dealing with Tricon Residential, we are always in uniform and ready to verify our identity. Don’t hesitate to ask for proof. Only the scammers will be insulted. For fraud prevention tips, visit the National Rental Housing Council’s (NRHC) Fraud Prevention at http://www.rentalhomecouncil.org/fraud/.

What Do I Do If I Am A Victim of Fraud? Toggle

If you believe someone other than Tricon Residential is trying to rent you one of our homes, please call our Fraud Prevention Hotline at 844 874 2661 or email us at Fraud@TriconResidential.com. To learn more, visit our Fraud Prevention page.

Application Process

How Do I Apply For a Rental Home? Toggle

You’ve found a home you love! Now, it’s time to make it yours. To apply, go to the home’s listing page and click on “APPLY NOW.” Review the Terms of Agreement and Qualification Criteria, then click the “START APPLICATION” button. There is a $49.99 application fee per applicant, and a $250 holding fee to “hold” the home while your application is in process. The holding fee is applied to the first month’s rent. It’s important to provide Tricon Residential with an accurate email address for each lessee, as each applicant needs to sign the lease using a separate email address. Within 24 hours of submitting the application, screening documentation will need to be provided, including income verification, rental history, and two forms of government-issued identification. Tricon Residential will begin the screening process when all the supporting documents are received. If supporting documentation is not provided within 24 hours, the application will be canceled.

You’ll be notified of the outcome within 24 hours of applying and providing all necessary documentation. You can check the status of your application at any time by returning to the “Start Application” web page and clicking on “Check the status of your application.”

How Does the Application Process Work? Toggle

Take time to ensure that the information you submit is accurate, because inaccurate information may cause delays and additional expenses. All intended occupants age 18 or older should submit their rental applications together, since qualifying income will be based upon the total household income.

 

What Documents Do I Need to Rent a Home in The U.S.? Toggle

You’ll need to pay the fees and provide the following documents to complete the application process:

1) Completed online application(s).

2) $49.99 application fee per applicant.

3) A non-refundable $250 holding fee, which is applied toward the first month’s rent, once approved and moved in. If you are denied, the holding fee will be refunded within 3 to 5 business days. The holding fee is forfeit if your application is approved and you choose not to move in.

4) Verifiable rental history going back two years.

5) Household income verification showing income of at least three times the monthly rent.

6) Two forms of government-issued identification, one with a photo ID, which may include a state-issued driver’s license, state-issued identification card, social security card, resident alien card, ITIN or official passport.

What Are The Fees? Toggle

To apply, there is a $49.99 rental application fee per applicant for screening, and a $250 holding fee. This holding fee takes the home off the market and “holds” it while your application is in process. Once you move in, the $250 holding fee is credited to your first month’s rent. If you’re approved and you choose not to move into the home, Tricon Residential will place the home back on the market for rent and the holding fee is forfeited. If an applicant is declined, the holding fee is reimbursed.

Can I Have Multiple Applicants On My Lease? Toggle

Absolutely. Anyone living in the home who is 18 years of age or older needs to submit their own rental application and thus will be on the lease documents. The combined gross income of all applicants is used to determine income eligibility, which is three times the monthly rent. All intended occupants age 18 or older should submit their applications together since qualifying income will be based upon the household income.

After I’m Approved, Can I Add an Applicant?

Yes, however, since income qualification is based on the gross household income, all applicants need to submit applications together. CoreLogic Rental Property Solutions screens and evaluates the risk factor of all applicants collectively to determine eligibility and establish the security deposit. Therefore, adding an applicant after approval would necessitate rescreening applicants together, creating a delay and the additional cost of $49.99 per applicant for the application fee.

What Credit Agency is Used? Toggle

Tricon Residential uses Experian or TransUnion. While most credit reporting agencies evaluate credit scores based upon the same parameters, slight variations may appear in the final report. We recommend using Experian if you are interested in reviewing your credit report.

My Application Is Approved. What’s Next? Toggle

Once your application is approved, a Tricon Residential representative will reach out to you to verify information such as planned occupants, pets, etc. Tricon Residential will generate a lease agreement and you’ll have up to 48 hours to execute the lease online. Once the lease is executed, the security deposit and pro-rated monthly rent payment are due within 48 hours.

If at any point in this process you have a question or need assistance, you may contact Resident Services Center at 844 874 2661.

What If My Application Is Denied? Toggle

Tricon Residential uses an outside impartial screening service provider to screen all applicants. Once screening is complete, CoreLogic will produce one of three rental application results: approved, conditionally approved or denied. If conditionally approved due to income verification, Tricon Residential may be able to work with you to assess if approval is possible. However, this may result in a higher security deposit of up to one-an-a-half month’s rent. If an application is declined, it is generally due to negative rental history, insufficient income, poor credit history, current bankruptcy or criminal history. When an application is rejected, the holding fee is reimbursed.

If Denied, Can I Find Out Why?

Yes. Once the screening process is complete you may contact CoreLogic at 888 333 2413 to request a copy of your credit score and/or discuss the reasons for application denial. Tricon Residential is not able to provide denial information to our applicants.

How Can I Establish Good Credit? Toggle

Positive rental history includes, but is not limited to:

A. Maintaining a credit report with no major blemishes;
B. Consistently paying one’s bills on time;
C. No large outstanding debts or other issues that would cause one’s credit score to plummet;
D. No evictions;
E. No criminal record; and
F. No documented reports of damage or destruction to prior residences.

Additionally, Tricon Residential works with RentTrack to offer credit building benefits. When you subscribe, RentTrack will report your monthly rent payments to the three major credit bureaus. You’ll receive credit tips and alerts, help to avoid identity theft, and you can quickly build your credit history by reporting past rent payments of up to two years. RentTrack is available to answer questions by email at help@renttrack.com, or by calling RentTrack at 866 841 9090.

Security Deposit

How Much Is My Security Deposit? Toggle

Your security deposit amount is determined at the application stage and is based upon the monthly rent of the home, as well as CoreLogic’s assessment of your rental risk. This is based upon real data and statistics taken from each applicant’s credit report and may include payment history, number of accounts, collection activity, outstanding debt, and any previous evictions. A high rental score will typically generate a security deposit of one month’s rent. The lower the rental score number, the higher the risk level, thus the security deposit may be increased to one-and-a-half month’s rent. Your Tricon Residential Leasing Representative can provide more information on this.

Is the Security Deposit Refundable? Toggle

The security deposit agreement is subject to Tricon Residential’s final acceptance of the application once the screening process is complete. If an application is denied and an applicant is unable to move into the home, the holding fee and security deposit are refunded. Any fees paid are forfeit if an applicant is approved, but changes their mind and decides to not move into the home.

Renters Insurance

Do I Need Renters Insurance? Toggle

All residents are required to carry legal liability insurance during their residency with Tricon Residential. We partnered with LeaseTrack to provide a comprehensive, low-cost option to manage this insurance requirement. For added convenience, no applications are necessary, and all Tricon Residential residents qualify for coverage that includes $100,000 of resident legal liability insurance and $10,000 of resident personal property at a low cost of $15.75 per month.

To simplify the enrollment process, residents are auto enrolled at lease signing or may choose to purchase coverage from another insurance provider and submit their policy declarations page/certificate of coverage to LeaseTrack for approval.

Secure The Items That Matter Most

Contents coverage can help replace your belongings if they are stolen or ruined, covering anything from electronics and furniture to clothing and more.

EXAMPLES OF CONTENTS COVERAGE
  • Personal Property Coverage
  • Coverage for Loss Due to: Fire, Lightning, Windstorm, Burglary, Explosion, Smoke, Vandalism, Hail, Artificial Electrical Current, Water, Weight of Ice, Snow, Sleet, Falling Objects*

 

Lease Agreement

How Do I Sign My Lease? Toggle

Your lease will be emailed directly to each applicant named on the lease for signatures via DocuSign. It’s important to provide Tricon Residential with an accurate email address for each lessee, as each applicant needs to sign the lease using a separate email address. If you’re unable to provide a unique email address for each applicant to send their electronic signature, please notify your Tricon Leasing Representative so other arrangements can be made. The lease needs to be signed by all parties within 48 hours, or it will expire, and the home will be placed back on the rental market.

How Do I Renew My Lease? Toggle

If you qualify, approximately 60 days prior to your lease expiring, you’ll receive an offer to renew. To qualify, Tricon Residential will look at your rental history, including on-time rent payments, maintaining the home property, and avoiding HOA or city violations and neighbor complaints. If you are eligible for renewal, you’ll receive an offer via email outlining any lease plan options, so you can select which plan suits you best.

How Do I Move To a Month-to-Month Lease? Toggle

At the time of your lease renewal, you will receive an email with your renewal options. Choose the Flexible Lease Option to go month-to-month when you renew your lease. If you don’t select a plan when your lease is up for renewal, you’ll automatically be renewed on a month-to-month plan. Note that month-to-month flexibility comes with a $250 fee increase, plus additional fee increases may apply. Of course, you’ll receive advance notification of any additional charges.

How Do I Add a Roommate To My Lease? Toggle

Let your Tricon Residential Assistant Portfolio Manager or Retention Specialist know you want to add a roommate to your lease. The new roommate will need to:

1. Complete a rental application.
2. Provide two months of current pay stubs plus government-issued photo ID if the added roommate is replacing another. The household will need to go through an income qualification for the home once again to show the ability to pay three times the monthly rent.
3. Pass a criminal history background screening.

Once the new roommate is approved, and a new lease executed, the updated lease replaces your previous lease but is for the original lease term.

How Do I Remove a Roommate From My Lease? Toggle

If everyone remaining in the house has lived there for a minimum of six months, you can remove someone from the lease, however, the remaining occupants need to once again prove income qualification showing the gross household income is equal to or more than three times the monthly rent – without the exiting roommate. Everyone will need to provide Tricon Residential with 30 days’ worth of current pay stubs. Once qualified, everyone on the lease will be emailed a roommate release form via DocuSign, which releases the exiting roommate from future liability and waives their right to any security deposit reimbursement.

Can Someone Else Take Over My Lease? Toggle

Tricon Residential does not allow subletting of their rental homes.

Should all current residents wish to move out prior to the end of the lease, there is the option to pay an early termination fee. Please contact your Tricon Residential regional Assistant Portfolio Manager or Retention Specialist for details.

Should you want to move out, but your roommates are planning to stay in the home for the remainder of the lease, they need to complete a Roommate Release form releasing you from the lease. Please see “How Do I Remove a Roommate From My Lease”.

If all current residents are vacating a home at the end of the lease, they must go through the move out inspection process and return the home to Tricon Residential. Once vacant, and the home is made ready for marketing, any new applicants are welcome to apply. Note that rent rates are subject to change.

 

If Rent Goes Up When I Renew, Why? Toggle

Tricon Residential works very hard to keep rental rates fair and comparable to the market. If your rent increases, it is because comparative rental rates of similar homes in your area have also increased in value. If you have questions about your rent increase, contact your Tricon Residential Retention Specialist and they will review your specific home and rate with you.

Rental Payments and Fees

When Is My Rent Payment Due? Toggle

Rent payment is due on the first (1st) of each month. A five (5)-day grace period is allowed for payment to be received at the Tricon Residential Corporate Office. If rent is not received at the end of day five (5), on the sixth (6th) of each month, a late fee will be applied.

What Are My Payment Options? Toggle

Monthly rent can easily be paid online through RENTCafé, or mailed to the Corporate Office before the end of day five by money order or certified funds. Rent can also be paid through your bank’s online bill pay program or in person through WIPS (Walk-in Payment System).

Please refer to your lease agreement for information regarding the entity that rent payments should be made payable to.

How Do I Pay Rent Online? (RentCafé) Toggle

RENTCafé allows you to easily make rent payments online each month. Simply log onto https://triconresidential.com/currentresidents/ussf/. Click on the “Pay Monthly Rent” tab, set up your account profile, add bank routing information or credit card account information, and specify whether you would like recurring payments made or prefer to manually initiate each monthly payment.

How Do I Pay Rent In Person? (WIPS) Toggle

Select people qualify to use the Walk-in Payment System (WIPS) to pay rent. If you are interested in this payment method, contact your Tricon Retention Specialist for a dedicated account number. With that in hand, you can walk into one of over 18,000 retail locations, such as Walmart and 7/11, and pay your monthly rent. Your Tricon Retention Specialist will have more information on this convenient and safe rent payment method.

If I’m Paying Rent By Cashier’s Check Or Money Order, Where Do I Send Payment? Toggle

Please write your Tricon resident identification number (located on your Residential Lease Agreement) on your payment and send it to:

Tricon Residential
P.O. Box 15087
Santa Ana, CA USA 92735

Are Mailed-In Payments Considered On Time If Postmarked Prior To The Grace Period? Toggle

A postmark has no bearing on whether payment is on time or late. Payments must be received at Tricon Residential’s Corporate Office in Santa Ana, California by 5:00 p.m. on day five (5) of the grace period. Any payments received after day five (5) are considered late, and a late fee will be placed on the account on the sixth (6th) day.

How Do I Make A Partial Payment? Toggle

If you need to make a partial rent payment, contact your Tricon Residential Collection Specialist. They will review your rental history, and if approved to make a partial payment, they will post your partial payment and work with you to schedule the remaining payment. Late fees may apply.

Why Am I Not Able To Pay My Rent? Toggle

If a payment is returned for Not Sufficient Funds (NSF) or if an eviction process is underway, your account will be locked out from making further payments. It is highly unlikely that you would not have been contacted by a Tricon Residential Representative to discuss the state of your account. However, if this is the case, contact your Tricon Residential Collection Specialist immediately.

What Are My Move-In Costs? Toggle

There are no specific move-in fees paid to Tricon Residential. Fees you should expect to pay up to the point of move-in include:

  • Application fee(s) and hold deposit
  • Security deposit
  • Rent: The first month’s rent is prorated for the current month. If you move in before the 25th day of the month, you will pay only the prorated portion of the current month. When you move in on the 25th or later, you will pay the prorated current month plus next month’s rent.
  • Pet fees, if applicable

Expenses you can expect related to moving into your new home may include:

  • Utility services set up, such as electric, gas, water, telephone, cable or satellite television, internet, security, and waste management service
  • Moving services
  • Renters Insurance
Why Are My Move-In Costs Not Showing? Toggle

Future residents are unable to see costs on the Tricon website up until the lease is signed and upon your move-in date. Prior to this, please refer to your Tricon welcome letter and lease documents for information on costs.

Are There Other Fees? Toggle

If the home has a swimming pool, a professional pool cleaning service is contracted to maintain the pool for the resident, and the $95 monthly fee will be charged back to the resident.

Pets

What Documentation Is Needed For Service Animals Or Emotional Support Animals? Toggle

For a service or emotional support animal, we ask you to provide Tricon Residential with a letter from a qualified, licensed physician or health care professional indicating that you have a disability-related need for animal assistance. Tricon Residential does not accept documents from online providers, as this does not constitute reliable verification of a disability, therapeutic relationship, or need for an assistance animal. At the time of submitting your application to Tricon Residential, a Tricon Residential Applications Representative will provide the Reasonable Accommodation Request for Assistance Animal Form for you to complete. Pet fees are waived for verified service and emotional support animals.

Do You Allow Pets? Toggle

Tricon Residential is pet-friendly and accepts most dogs, cats, birds, small caged mammals and fish. For the later, an aquarium may not be larger than a 20-gallon tank, and it will require proof of insurance for the entire term of the lease.

Pets must be licensed and have current vaccinations that are kept current throughout the duration of your lease. Dogs and cats should wear an identification collar tag with the owner’s name, address, and contact information. If your pet were to escape, we want to do everything possible to ensure they are returned home safely.

How Many Pets Can I Have? Toggle

Two (2) pets are allowed per Tricon Residential home. This includes your resident pet and any visiting pet. The combined weight of the pets should not exceed 150 pounds, and no one pet may weigh more than 85 pounds.

What Are The Breed Restrictions? Toggle

Tricon Residential’s breed restrictions are listed below, however, some city or county ordinances have their own breed restrictions. Therefore, please check your lease for more detailed information specific to your area.

The following breeds are prohibited, whether full or mixed breed:

  • American Pit Bull Terrier
  • American Staffordshire Terrier
  • Bull Mastiff
  • Chow
  • Doberman
  • Dogo Argentino
  • Pit Bull
  • Presa Canario
  • Rottweiler
  • Wolf or Wolf hybrids
  • Any combination mix of the foregoing breeds, and any other breed or type that Landlord deems to have similar characteristics
How Do I Add A Pet To My Lease? Toggle

Simply notify your Tricon Residential Representative that you have a pet(s), and they’ll send you a Pet Addendum to your Lease. We welcome your pet(s) as new member(s) of your household.

How Do I Remove A Pet From My Lease? Toggle

You, the pet owner, must request in writing via a letter or email to your Tricon Residential Representative, that the pet be removed from your lease. Once complete, accounting will make the appropriate adjustment on your account regarding pet rent.

What Is The Pet Deposit? Toggle

A pet deposit of $300 is required for the first pet, plus $200 for a second pet. The pet deposit is nonrefundable, except for the State of California, where pet deposits are refundable. The pet deposit helps absorb some of the cost of wear and tear on the home, carpet, yard, etc. resulting from pets.

Is There A Monthly Pet Rent Fee? Toggle

Yes. Pet rent is $39.95 a month, per pet.

Moving In

When Should I Contact Movers? Toggle

Do not schedule the movers until you have your move-in appointment scheduled with a Tricon Residential Representative.

Move-In Tips Toggle
  1. Before leaving the home you’re vacating, declutter, so you’ll have less to move.
  2. Pack one bag of essentials in case your move gets disorganized. You’ll want to have one bag of essentials in case your items are delayed.
  3. Prior to move-in you will need to set up your utilities. Please reference your official Tricon Residential Welcome Letter email for more details. You will be required to submit a Utility Confirmation Form detailing your account number for each utility after set up is completed. This form serves as a confirmation that you have transferred the utilities into your name.
  4. Change your address by going online to USPS.com/move. You can also walk into any post office and request a Mover’s Guide packet.
  5. Update your address with credit card companies, bank(s), insurance provider(s), health care, DMV and other Government agencies, cell phone provider and any magazines, associations or clubs you belong to.
  6. Update your address with any regularly scheduled online suppliers you may buy goods from.
Is There A Move-In Checklist? Toggle

Tricon Residential has a handy move-in checklist available to help ensure no important tasks or considerations are missed. You’ll find our move-in checklist on our Resident Portal.

What Is A Move-In Inspection? Toggle

The move-in inspection gives you the opportunity to walk through the home with a Tricon Residential Maintenance Representative to sign off on the current condition of the home. You can point out something that may need repair and note any imperfections so that you won’t be held responsible at move out. This includes a minor chip in tile, dent in a cabinet, or other slight wear and tear issues.

What Are The Move-In Costs? Toggle

Tricon Residential requires no additional move-in costs at the point of move-in. Let’s review what will have been paid up to this point:

  • Application fees and hold deposit
  • Security deposit
  • Pet fees, if applicable
  • Rent

Additional expenses that you can expect to pay in order to get your home up and running include:

  • Utility set up including electric, gas, water, cable or satellite television, and waste management service
  • Moving services
  • Renters Insurance
How Do I Set Up Utilities? Toggle

Prior to move-in, you will need to set up your utilities. Please reference your official Tricon Residential Welcome Letter email for more details.

You will be required to submit a Utility Confirmation Form detailing your account number for each utility after set up is completed. This form as a confirmation that you have transferred the utilities into your name.

In select areas, there may be multiple utility providers from which to choose, while in other areas there may only be one provider. Ultimately the resident is responsible to choose and set up utility service for the home.

Each utility provider may handle service set up differently. Generally, you can establish service either online, over the phone or in-person at the utility service center. You will likely need identification, a copy of your lease, and any applicable deposit payments.

Please note that in select cases, utility providers may require a utility account to remain in the owner’s name. The home owner, Tricon Residential, will continue service in their name and you will be billed back for the utility should this occur,

How Are Utilities Billed? Toggle

In most cases, utilities are transferred and put in your name. You pay a utility set-up fee and a monthly utility bill. In some instances, the utility provider will not allow service to be transferred from Tricon Residential to the renter of the home. In this situation, Tricon Residential pays the utility bill and adds the cost to the resident’s general ledger. The resident then pays that utility with their monthly rent payment.

What Is Conservice? Toggle

Tricon does not use Conservice, a third-party utility billing company. If you live in a Tricon Residential home that once used Conservice, your utility expense is now added to your general ledger and should be paid with your rent payment.

Why Am I Responsible For Utilities? Toggle

Monthly rent covers the cost of making your home your own, for the duration of your lease agreement. However, residents are responsible for maintaining their own utilities, as indicated in their lease agreement.

How Do I Select Internet And Cable Services? Toggle

Our Tricon Concierge Connect service makes shopping for internet and cable services easy and convenient. They provide the best offers from top national providers and you can check out with one easy phone call.

To reach a concierge specialist at no cost, you may call 833 628 1302.

How Do I Get Copies Of My Mailbox Keys? Toggle

Access keys and/or remote devices for the home and HOA amenities, if applicable, will be provided during your move-in appointment. This may include door keys, mailbox keys, garage-door remotes, and community gates or amenity keys/access cards. Should you believe anything is missing, contact your Tricon Residential representative.

How Do I Gain Access To My HOA Amenities? Toggle

Access keys, remotes or fobs that provide access to HOA amenities, such as pools, spas, clubhouse or access gates, will be provided to you at your move-in appointment. Should you misplace any access keys, contact your Tricon Residential Representative about ordering a duplicate (an HOA fee may apply).

Why Am I Receiving A Survey? Toggle

At Tricon Residential your satisfaction is our top priority. We want to ensure that you are happy in your new home and we strive to take care of any concerns right away. Occasionally will reach out to ask for your thoughts and opinion. We want to thank you in advance for your response, as we work diligently to keep you happy at home.

Maintenance

What Are My Maintenance Responsibilities Inside The Home? Toggle

When you move into a Tricon Residential home, you’ll find the home to be well maintained and in good, clean condition. We ask that you will strive to maintain the home and keep it in good condition – for the comfort and safety of you and your family and to protect and preserve the home.

Here are responsibilities related to maintaining your home:

  • Keep your personal property, the home and premises in good, safe and sanitary condition.
  • Keep plumbing fixtures and sprinkler systems in good working condition.
  • Ensure electrical, plumbing, heating, cooling, appliances and other equipment are used as intended and kept in good working condition.
  • Ensure that garbage is removed from the home in a clean, sanitary manner.
  • Keep smoke alarms in good working condition and replace batteries as needed.
  • Pressure wash the premises as needed, and as required by local ordinance or HOA regulation.
  • Maintain proper drainage of the property, including making sure gutters and downspouts are free of debris.
  • Replace air conditioning and furnace filters as needed.
  • Maintain a temperature in the home of at least 50 degrees Fahrenheit to prevent pipes from freezing.
  • Perform ordinary maintenance on the home, such as fixing broken locks, screen damage, broken windows, loose screws, blub replacement, drain cleaning, garbage disposal maintenance, and any other repair costing less than $100.
  • Report any defects, in writing, to Tricon Residential immediately.
What Are My Maintenance Responsibilities Outside The Home? Toggle

The yard around your home is designed to provide you a private sanctuary to enjoy the outdoors. Your assistance is important to maintain your home’s premises and to keep it well maintained.

Specifically, your responsibilities, as outlined in your lease agreement, may include the need to:

  • Ensure that landscaping, trees and shrubs are regularly watered, fertilized and trimmed to appear well maintained and in compliance with any HOA regulations and municipal, county or other ordinances.
  • Ensure your lawn area is regularly watered, fertilized, mowed and edged to appear well maintained and be in compliance with any HOA regulations and municipal, county or other ordinances.
  • Maintain the yard and premises through the duration of your lease term so that the premises are in the same good condition when you move out, as you found it when you moved in.
  • Perform periodic pest control around the premises to keep the home and property free from pests, insects and rodents.
  • Contact Tricon Residential immediately if you observe any issue in or around the premises that may require maintenance service or repairs in order to mitigate a potential problem such as moisture or mold conditions.

Note: If the home has a swimming pool, Tricon Residential will maintain the pool by contracting with a professional pool cleaning service. A fee of $95 per month will be charged back to the resident. Any safety fencing, enclosures or gates around the pool area will also need to be maintained.

How Do I Place A Maintenance Service Request? Toggle

Simply go online to Tricon Residential’s Resident Portal, click “Maintenance Request” . Then follow the instructions to submit a maintenance service request. You can also call 855 676 1680.

Who Do I Contact During Regular Hours? Toggle

During regular business hours or after hours, you can contact a Tricon Residential Representative 24 hours a day at 855 676 1680 for any maintenance concerns. You may also submit a maintenance service request online in the Resident Portal.

Who Do I Contact After Hours? Toggle

During regular business hours or after hours, you can contact a Tricon Residential Representative 24 hours a day at 855 676 1680 for any maintenance concerns. You may also submit a maintenance service request online in the Resident Portal.

What Is A Maintenance Emergency? Toggle

If you are in doubt about whether a situation is an emergency, please err on the side of caution and promptly contact your Tricon Residential Representative or call us at 855 676 1680. A maintenance emergency is any condition that may create an unsafe situation for you and your family, and/or cause worsening damage to the home if left unrepaired. This may include roof leaks, heating/cooling system or plumbing failure, major electrical issues and major structural defects.

How Do I Cancel Or Reschedule A Maintenance Appointment? Toggle

Contact your Tricon Residential Service Representative or call us at 855 676 1680 at least 48-hours prior to your appointment to reschedule or cancel an appointment. If a Tricon Residential Maintenance Technician comes to your home for a scheduled appointment and no one is there to provide access to the home, it will be considered a “no show” and you will be charged a $75 fee.

How Often Will Maintenance Be Completed On My Home? Toggle

After your scheduled move-in inspection, maintenance typically requires up to two weeks to address/repair the maintenance issues documented at your move-in appointment. When your home is due for a Preventative Maintenance Service of the Heating and Cooling system, Tricon Residential will call you to schedule a Tricon Residential technician to service the unit to help extend the life of the system and ensure it’s operating as efficiently as possible. The callback number for this free service is 833 760 0296.

For other maintenance issues, maintenance will only be called out to the home when you initiate a maintenance service request. An exception is if the home were to become in violation of any HOA or city and county ordinance, in which case Tricon Residential would be forced to intercede and perform any necessary repairs.

What Should I Do If I’m Locked Out Of The House? Toggle

Tricon Residential does not offer a lockout assistance service. Please contact a locksmith to assist you with getting access back into your home.

Are Other Maintenance Vendors Used? Toggle

Maintenance service repairs are performed on your home in a timely manner, with the goal of mitigating any inconvenience to you and ensuring an expedient repair to your home. Tricon Residential generally performs most repairs, however, occasionally a specialist may need to be brought in. Tricon Residential oversees all service and repairs, so you can rest assured that whoever is performing the service is a qualified, professional technician.

Can I Make Modifications To The Home? Toggle

You may make minor changes or modifications to your home; however, you must return the home to its original move-in condition before you move out. Minor modifications include changes such as adding security or screen doors, security equipment, changing the interior paint color and changing door locks. You may not remodel or structurally change the home or add fixtures without prior written permission from Tricon Residential.

Can I Add Cable Or Satellite To The Home? Toggle

Yes, you may add cable or satellite to your home. Please refer to your lease agreement when installing a satellite dish to your home to ensure that you are not making major modifications or causing damage to the home. Also, please refer to your HOA and city or county ordinances to ensure your satellite dish is not in violation of any codes.

Smart Home

How Do I Access My Smart Home Portal? Toggle

Go to your Resident Portal and click on “Smart Home.” Click the arrow on the top right of your screen to view the menu options and click on Smart Home to access your Smart Home portal. Click “My Devices” to gain control of all your Smart Home devices.

How Do I Access My Door Lock System? Toggle

Once you are logged into your Smart Home portal, click “View” on the door lock box to view, manage and create new access codes.

How Do I Create New Door Access Codes?
In the door lock box, click “View” and then “+ Add Code” to create a new access code.

Can I Prevent a Door Access Code From Being Used After It’s Been Generated?
Yes! Door access codes can be given a date range in the setup. However, door access codes do not automatically expire.

How Do I Control My Thermostat? Toggle

From your Smart Home portal, go to the T-Stat box to access your thermostat and click “View” to make any adjustments. Click “Apply Changes” when complete.

How Does the Leak Detection Feature Work? Toggle

The leak detection sensor will trigger an alarm when water is detected. From your Smart Home portal, go to the top of your screen and click the red “View Alarms” button to view and clear alarms as needed.

How Do I Pair My Smart Home System To My Own Wi-Fi? Toggle

When logged into your Smart Home portal, a green dot box located on the top left of your screen will display how your smart home is currently connected. For example, it will display “Connected via cellular network.” Click that box to scan for and connect to available Wi-Fi networks.

What If I Have Issues Or Questions About My Smart Home? Toggle

We would be happy to address your concerns and help with any questions you may have. Please contact Tricon Residential’s dedicated resident services center at 855 676 1680.

Homeowners Associations

Why Choose a Homeowners Association (HOA) Community? Toggle

Tricon Residential offers many rental homes in master-planned communities with Homeowners Associations (HOA). HOA communities are distinct for offering a welcoming appearance, well-maintained landscaping, street lighting, sidewalks, and homes with curb appeal. Sometimes they also include resident amenities. If you’re considering renting a home in an HOA community, ask a leasing agent for a copy of the HOA Rules and Regulations and familiarize yourself with them.

Understanding Your HOA Toggle

A beautifully landscaped neighborhood; pride in your community; and having places to gather, like poolside with family and friends – are just a few reasons Homeowners Associations (HOA) communities are so popular. With all the great benefits, comes the need to understand your responsibilities to the HOA. If you’re considering renting a home in an HOA community, ask a leasing agent for a copy of the HOA Rules and Regulations and familiarize yourself with them.

Do I Pay Monthly HOA Dues? Toggle

Tricon Residential residents pay no monthly HOA fee. Tricon Residential pays it for you. You will never have to interact directly with the HOA. Tricon Residential will serve as your liaison, dealing with the HOA on your behalf.

What Are My HOA Responsibilities? Toggle

The HOA will expect you to maintain the home to their standards. This includes the appearance of landscaping, driveway and sidewalk areas and keeping your home’s exterior in good condition. Vehicles must be parked in designated areas, and unwanted items, including trash and untimely decorations kept out of sight. Here are a few more details:

Landscaping and Home Maintenance

It’s recommended that the lawn be mowed bi-weekly, and shrubs and bushes are edged and trimmed bi-weekly. Keep your lawn, flower beds and rock areas free of weeds. Apply fresh mulch to landscaping bi-annually.

Maintain the overall exterior appearance of your home with an occasional power wash to driveways, walkways and sidewalks, and power wash the house as needed to eliminate mold or mildew.

Parking and Vehicles

Park vehicles in designated parking areas, and do not store inoperable or unregistered vehicles at home. Refrain from regularly parking commercial vehicles onsite.

Decorations, Waste, Nuisance

Avoid storing unwanted items in visible view of the home, and avoid leaving holiday decorations out year-round. Take care to not leave trash containers out for extended lengths of time before and after trash collection. Lastly, avoid nuisance behavior.

What Happens if There is a Violation? Toggle

With a violation of HOA Rules and Regulations, Tricon Residential’s Property Compliance department works directly with the HOA on your behalf, serving as liaison to resolve the issue. They will first receive notification of a violation from the HOA and will immediately begin efforts to have the resident satisfy or “cure” the specific violation. Most HOAs allow seven to 14 days for the violation to be resolved and require a photo as proof of “cure.”

What if There’s an HOA Fine? Toggle

An HOA will typically send two- to three-violation notifications with a request to satisfy before it issues a fine of approximately $75. If at this point Tricon Residential has been unable to resolve the issue with the resident, Tricon Residential may intervene and have the violation “cured” on the resident’s behalf. Any costs associated with satisfying the violation are charged back to the resident along with any HOA fine.

Can I Be Evicted By an HOA? Toggle

In a worst-case scenario, if a resident does not “cure” an HOA violation and is absent from any involvement, Tricon Residential will satisfy the violation and the violation fee and cost to cure will be applied to the resident ledger. If that debt is not paid, and the resident only pays their normal rent amount, rent will be short. Late fees may be applied to the delinquent rent, and costs can escalate, resulting in the possibility of eviction. HOA compliance does require cooperation.

How Do I Determine if a Tricon Residential Rental Home Has An HOA? Toggle

On a home’s featured listing page on TriconResidential.com, go to listing details. If a home is part of an HOA, it will be noted. You can also discuss these details with a Tricon Residential Leasing Agent.

How Do I Get a Copy of the HOA Rules and Regulations? Toggle

Upon move in you’ll receive a copy of HOA Rules and Regulations. If you’re a current resident and need a copy, contact your Tricon Residential Leasing Agent or Tricon Residential Property Compliance department. HOA Rules and Regulations should also be identified in your lease agreement.

Home Transfers

Can I Transfer From One Tricon Residential Property To Another? Toggle

Yes! A benefit of living with Tricon Residential is the ability to easily relocate from one home to another when your situation changes. The transfer requirements and process are outlined below:

  1. To qualify to transfer, you need to be a current resident for at least six months and have a positive rental and payment history.
  2. Your current home will need to pass a pre-transfer inspection to confirm that you have properly maintained the home as required by your lease agreement. Your Tricon Residential management team will notify you once approved.
  3. Your household income must qualify for the new home, showing that gross household income is equal to or more than three times the monthly rent. To qualify, each applicant will need to provide Tricon Residential with 30 days’ worth of current pay stubs.
  4. Submit a 30-day Notice to Vacate/Transfer Request to your Tricon Residential Retention Specialist, Assistant Portfolio Manager or Portfolio Manager.
  5. Pay a nonrefundable transfer fee of $500 to your current resident account.
  6. Sign a new Lease Agreement, emailed to each lessee for signatures through DocuSign.
  7. Pay a security deposit equal to your original approved security deposit level, due within 48 hours of signing the new lease.
  8. Provide the first month’s rent, due at least 48 hours prior to moving in.
  9. Schedule a move out inspection, after which your security deposit will be returned within the timeframe as specified by state law.
  10. Go through a move-in inspection on your new home.

Natural Disasters

What Should I Do If There Is A Natural Disaster? Toggle

The best advice is to prepare in advance for a natural disaster, and know the steps to take after the disaster. If your area is prone to hurricanes, flooding, tornados, snowstorms and arctic freeze, wildfires, earthquakes or other natural disasters, it is important to be prepared by having an action plan in place that will help keep you and your family safe, mitigate damage and expedite recovery.

Know your responsibilities related to a natural disaster, and you can better protect your family and property. Here are some pre-emergency tips that relate to most types of natural disaster:

  • Stay informed and heed local city, state and county agency’s advice.
  • Have a family communication plan in place. You may all be in different locations when disaster strikes, so know how to contact one another, have a plan to get back together, and discuss what you will do in case of an emergency.
  • Have an emergency kit at home for at least three days of self-sufficiency, including bottled water, basic food and essential hygiene items.
  • Make sure you have a cell phone with an emergency charging option (car, solar, hand crank, etc.) in case of a power failure.
  • If you depend on electricity to operate medical equipment, have an alternate power source in case of a power outage.
  • Make sure you have a working carbon monoxide detector.
  • Keep fire extinguishers on hand, and make sure everyone knows how to use them.
  • Know where and how to turn off the main gas line, water supply and electricity to the home, should you need to.
  • Know where the manual release lever of your electric garage door opener is located and how to operate it in case you lose power.
  • Make sure you have renters insurance and/or flood insurance, and secure important documents in a safe location.
What Is My Responsibility During A Natural Disaster? Toggle

Certainly, the most important thing is to keep you and your family safe. The secondary thing is to do whatever you can to mitigate any damage to the home and your personal belongings. Much damage mitigation can be done in preparation of a natural disaster.

  • Depending on the type of natural disaster, it may be necessary to leave the home and get you, your family and pets to a safe location.
  • It may be necessary to turn off the home’s main gas line, main water supply and electricity.
  • Bring inside or tie-down exterior personal property that may cause damage or injury to others if it becomes unsecured.
  • In extreme cold weather, you must insulate external water pipes to prevent pipes from freezing.
  • Conserve fuel. Winter storms can last for several days, placing great demand on electric, gas, and other fuel distribution systems (fuel oil, propane, etc.). Lower the thermostat to 65°F (18°C) during the day and to 55°F (13°C) at night. Close off unused rooms, and stuff towels or rags in cracks under the doors. Cover windows at night.
  • Consider having more than one heat source in case the power goes out, such as a fireplace or wood-burning stove with dry firewood, or a gas log fireplace. Also have extra blankets, sleeping bags and warm winter coats on hand.
  • Fill gallon containers with water and place them in the freezer to help keep food cold.
  • Keep abreast of local city, state and county agency’s alerts, updates and advice.
  • Stay informed of messaging from Tricon Residential. Depending on the type of natural disaster, Tricon Residential will have detailed information available to ensure your safety and the protection of your home and property.
What If My Home Suffers Damage From A Natural Disaster? Toggle

• Report any incidence of fire and/or downed electrical and gas lines to 911.

• Report any damage to Tricon Residential. You’ll need to provide access to the home for insurance, and for contractors to perform any necessary repairs.

• Notify your Renters Insurance company as required by your policy terms.

• If the home is not habitable, leave immediately. You may have family or friends you can stay with, otherwise, there are resources available.

Helpful Resources In Natural Disaster Planning Toggle

National Weather Service
Stay tuned to the National Weather Service for your local area.
A NOAA Weather Radio broadcasts alerts and warnings directly from the NWS for all hazards. You may also sign up in advance to receive notifications from your local emergency services.

Pre-Disaster Resources
Ready.gov/make-a-plan.com
Ready.gov/hurricanes – Explains actions to take when you receive a hurricane alert for your area.
National Hurricane Center – www.nhc.noaa.gov
National Oceanic and Atmospheric Administration (NOAA) Weather Radio All Hazards – www.nws.noaa.gov

Post-Disaster Resources
American Red Cross: www.redcross.org
Housing Assistance
Federal Emergency Management Agency (FEMA) disaster support – www.disasterassistance.gov or call 800 621 FEMA (3362)

How can 211 help our residents? Toggle

211.org is a site that provides links to various local resources no matter where you live across the United States.
Simply type in your zip code and you will receive links to several resources for residents, including access to food pantries and programs, mental health counseling, assistance with utilities, paying medical bills and more. Or you can dial 211 on your phone and you will be connected with a local representative who can help you get what you need.

New Vendor Requests

How Do I Become A Vendor With Tricon Residential? Toggle

For consideration as a new vendor, email to vendorpro@triconresidential.com to request a vendor questionnaire.