Resident Utility Transfer FAQs
Frequently-asked Questions
Getting Started
What is happening with my utilities?
Tricon is asking all residents to move utility accounts (like water, gas, electricity) into their own names. This gives you more control and ensures you’re only paying for what you use.
Why do I need to do this?
This change helps ensure your bills are accurate and gives you full control over your utility services.
What are the key dates for the transfer?
December 8: Last day to transfer utilities to qualify for your rent credit
January 22: Final deadline to complete all utility transfers
January 27: Fees1 will appear on your account if the transfer is not completed by January 22
1Fees do not apply to homes located in Oregon.
How to Transfer Utilities
How do I transfer my utilities into my name?
Follow these simple steps:
- Confirm utility transfer eligibility: In our emails to you, we’ve included a custom table that helps identify which utilities at your address are eligible for transfer.
If any information looks incorrect or you have any questions, please contact our team at 844-874-2661 or conserviceutilities@triconresidential.com - Identify your provider(s): Find out which company provides each utility to your home (electric, water, gas, etc.)
- Contact each provider: Call the utility company or visit their website.
- Request the transfer: Ask them to transfer the account into your name.
- Provide your information: Share your full name, service address, and any other details they request/require for the transfer.
- Get proof of transfer: Ask for a confirmation email, screenshot, or copy of your updated bill.
- Upload proof: Use the link you received via email to submit proof of utility transfer.
What counts as valid proof of transfer?
You can upload one of the following for each utility:
- A recent bill
- A confirmation email or letter
- A screenshot of your online utility account
Your documentation must clearly show your name, service address, and account number.
How do I send in my proof?
Use the link you received via email to upload your documents.
If you’re having trouble, call us at 844-874-2661.
Until when do I have to complete this transfer?
All utility transfers must be completed by January 22.
If utility transfers are not completed by then, a fee1 will be applied to your account on January 27. This may appear as either a Utility Failure to Transfer Service Fee or a Utility Administration Fee, depending on your lease.
1 Fees do not apply to homes located in Oregon.
Utility Eligibility
What’s an eligible utility?
A utility is considered eligible if the service provider allows the account to be transferred into your name. This means you can manage the account directly, receive bills in your name, and control service and payments.
What’s an ineligible utility?
A utility is considered ineligible if the provider does not allow residents to take over the account. In these cases, the account must remain in Tricon’s name and billing will continue through your resident ledger.
What if the utility provider(s) won’t let me transfer the account?
If a utility provider does not allow the transfer, please email proof of that to conserviceutilities@triconresidential.com.
Once verified, we’ll update your records and make sure no Failure to Transfer Fee applies.
What if my utility provider(s) asks for a form or letter from Tricon?
If your provider needs a Utility Change Form (UCF) or any other paperwork, let us know by contacting our team at 844-874-2661 or conserviceutilities@triconresidential.com. We’ll send it to them right away.
Fees and Charges
What happens if I don’t transfer my utilities by January 22?
If utilities are not transferred, fees will apply based on the table below:
| Transfer Status | What Happens |
|---|---|
| At least one eligible utility was not transferred (e.g., you are able to transfer the utility, but did not) | A semi-annual fee will be applied to your account. This may appear as either a Utility Failure to Transfer Service Fee or Utility Administration Fee, depending on your lease. |
| Only ineligible utilities remain (e.g., your provider doesn’t allow transfer) | No utility-related fees apply* |
| All utilities transferred and verified | No utility-related fees apply* |
*Tricon reserves the right to modify fees in the future in accordance with your Lease and applicable law.
I’ve transferred all eligible utilities to my name. Why are utility charges still showing up?
Utility charges may appear on your account for up to 90 days after your transfer date. These are not new fees — they reflect past usage billed in arrears and will stop once all final bills are processed.
Example: If you transfer on July 15, you may still see charges for service periods up to that date in your August or September ledger.
How to Get Your Rent Credit
How do I get my rent credit?
Submit your proof of utility transfer using the link you received via email by December 8 to apply for a rent credit.
What’s the deadline to get the rent credit?
December 8, 2025.
What happens if I miss the deadline?
If you miss the December 8 deadline, the rent credit will no longer be available.
All residents must complete the transfer by January 22. If you don’t complete the transfer by January 22, a fee1 will be applied to your account. This may appear as either a Utility Failure to Transfer Service Fee or Utility Administration Fee, depending on your lease.
1 Fees do not apply to homes located in Oregon.
When will I get the rent credit?
If your proof was submitted by the December 8 deadline, the rent credit will be applied to your account within five business days once we have received, processed, and verified your documentation and/or information.
Important Dates
December 8
December 8 is the last day to transfer utilities to qualify for the rent credit.
January 22
January 22 is the final deadline to transfer all utilities into your name.
January 27
January 27 is the date the fee1 will appear on your account if the transfer is not completed by January 22.
1 Fees do not apply to homes located in Oregon.
In Case You Need Assistance
I submitted my documents by the December 8 deadline but didn’t get the credit. What should I do?
Call us at 844-874-2661 or email conserviceutilities@triconresidential.com. We’ll check your account and confirm your credit.
Who can I contact if I need help?
Contact our team at 844-874-2661 or conserviceutilities@triconresidential.com for support.